PHOTOSHOP: Refine edge gives a program error

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
I could not use the Refine Edge command while having selected a group. It said: "Could not complete the Refine Edge command because of a program error."

Please fix this.
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Elsa Dinletir

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Posted 4 years ago

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Chris Cox

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Which version of Photoshop are you using? Have you installed all the updates?

Which OS version?
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Elsa Dinletir

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I'm using Photoshop CC, I just installed it so yeah, it's up to date. I'm on Win7 64bit
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Chris Cox

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Again, the PSErrorLog.txt file is in your Photoshop preferences folder.
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Elsa Dinletir

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Again, I don't know how to find this photoshop preferences folder. Please be more understanding. I've only just installed this.
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Elsa Dinletir

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Ok so I talked to someone on Live Chat and they helped me locate the folder (not obvious by the way) and this is what was in it:

2014:02:02 11:06:02 : ..\..\sources\UMoreSelect.cpp : 7221 : REQUIRE failed
2014:02:02 11:07:18 : ..\..\sources\UMoreSelect.cpp : 7221 : REQUIRE failed
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Chris Cox

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Hmm, looks like my response didn't get posted.

Thank you -- that helps identify part of the problem. We're investigating it now.
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Elsa Dinletir

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Glad I helped :)