Photoshop Express: How to I restore the reduce noise pack paid add-on?

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  • Updated 5 years ago
  • Solved
  • (Edited)
i bought the reduce noise pack and when I go to use it, it still says I need to buy it, even tho my bank statement shows I bought it! please refund!!
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alice0685

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Posted 7 years ago

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Charlie D, Official Rep

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Official Response
In the Photoshop Express app settings, try Restore Purchase -- and enter the same iTunes ID login that originally bought the camera pack with the Reduce Noise feature. That should enable the feature. You will not be charged a second time for this.
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Yarden Tabori

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i tryed it several times and it still not enabled.
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LA Sasano

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I have also done "Restore Purchase" & it keeps saying I need to pay for it.
iOS 7.1 .1 / iPhone 5 / adobe PS version 3.3
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Michelle Rosales

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ADOBE PHOTOSHOP EXPRESS .. I BOUGHT THE CAMERA PACK MONTHS AGO AND NOW I DONT HAVE IT ANYMORE .. WHEN I OPEN THE APP ON MY IPHONE IT ONLY APPEARS THE FREE VERSION.. PLEASE HELP ME GET BACK MY PRO VERSION!!

This reply was created from a merged topic originally titled
Express: BOUGHT THE NOISE PACK AND I ONLY HAVE THE FREE VERSION.
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Sophia Wolfe

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You have taken away 'reduce noise' which was originally in the app when I first purchased it. Now you are asking us to pay for this feature. That's really crooked, and such a disappointment. I have really enjoyed this app a lot, but I feel differently about it, because you took a feature away and now expect us to pay for it, when we already had it with the original purchase.

Why have you done this? Please put that feature back as we have already paid for it in original purchase. It's absolutely wrong to do what you've done!

This reply was created from a merged topic originally titled
You have taken away 'reduce noise' which was originally in the app when I first purchased it. Now you are asking us to pay for this feature. That's really crooked, and such a disappointment. I have really enjoyed this app a lot, but I feel differently about it, because you took a feature away and now expect us to pay for it, when we already had it with the original purchase. Why have you done this? Please put that feature back as we have already paid for it in original purchase. It's absolutely wrong to do what you've done!.
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Charlie D, Official Rep

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Hi Sophia

Your post was merged with this older thread to help you. I assure you, we're not asking you to pay a second time for Reduce Noise. If it's no longer showing as purchased, try the help already listed on the web version of this thread:

In the Photoshop Express app settings, try Restore Purchase -- and enter the same iTunes ID login that originally bought the camera pack with the Reduce Noise feature. That should enable the feature again. You will not be charged a second time for this.
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Gail

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I already bought the reduce noise feature when you first added it and now with this latest update its asking me to pay $4.99 again??? Why do I have to pay for a feature I already bought?

This reply was created from a merged topic originally titled
Reduce Noise Feature.
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Charlie D, Official Rep

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Your post was merged into an existing thread with some helpful info. You do not need to pay again. Try the Restore Purchase button in the app's Settings
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Yarden Tabori

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This reply was created from a merged topic originally titled
Photoshop express app.


Why I'm been ask to repurchase the noise reduction each time, i already paid for it but its not open in my app.