Adobe.com: Redirect loop when logging in to Jive forum

  • 17
  • Problem
  • Updated 3 years ago
  • (Edited)
I keep getting a redirect loop when I try to login to forum, on multiple computers. I have tried to clear cookies like some posts have suggested. Still no luck.
Photo of Lukasz Wieczorek

Lukasz Wieczorek

  • 8 Posts
  • 1 Reply Like

Posted 4 years ago

  • 17
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 832 Reply Likes
Which forum are you referring to?
Photo of Lukasz Wieczorek

Lukasz Wieczorek

  • 8 Posts
  • 1 Reply Like
all adobe forums post login. I can get to them fine but when I try to login none work.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 832 Reply Likes
You're logging in just fine to this forum.

So, again, which forum are you having trouble logging into?
Photo of Lukasz Wieczorek

Lukasz Wieczorek

  • 8 Posts
  • 1 Reply Like
so, again, ALL of the forums :P Probably logged in, but after I log in to adobe via my account, NONE of the forums work and I get: "This webpage has a redirect loop"
Photo of Lukasz Wieczorek

Lukasz Wieczorek

  • 8 Posts
  • 1 Reply Like
just to clarify, even going to https://forums.adobe.com/ after login gives me redirect loop.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 832 Reply Likes
OK, thank you for telling us which specific forum you had problems with.

Unfortunately, I can't reproduce any problems logging into that site - there is no redirect or problem (and yes, I tried inside and outside Adobe).
Photo of Lukasz Wieczorek

Lukasz Wieczorek

  • 8 Posts
  • 1 Reply Like
There are a ton other people that have this exact problem. It's not just me, it's definitely not an isolated problem.
Photo of Lukasz Wieczorek

Lukasz Wieczorek

  • 8 Posts
  • 1 Reply Like
ok I just confirmed its only happening with my @hellowoo.com account, I made a new account and it works fine. really strange, maybe a migration issue?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 832 Reply Likes
I can't find mention of anyone else having a login problem.
Photo of Franz du Plessis

Franz du Plessis

  • 2 Posts
  • 0 Reply Likes
I have the same problem, I don't want to change my account settings. Why should I?
Photo of Dnilo

Dnilo

  • 34 Posts
  • 11 Reply Likes
As Jeffrey sad,

you need to change/update your screen name. You can change it here: 

https://accounts.adobe.com/profile

It worked for me.
Photo of Franz du Plessis

Franz du Plessis

  • 2 Posts
  • 0 Reply Likes
Thanks, it seemed to have solved my problem.
Photo of Ben Hicks

Ben Hicks

  • 1 Post
  • 0 Reply Likes
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15079 Posts
  • 2146 Reply Likes
Have you tried signing out and back in?
Tried clearing cookies and cache for Adobe.com domains?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15079 Posts
  • 2146 Reply Likes
Official Response
I talked with one of the Jive admins.

Sounds like you need to change/update your screen name. You can change it here:

https://accounts.adobe.com/profile
Photo of Dnilo

Dnilo

  • 34 Posts
  • 11 Reply Likes
Thank you Jeffrey
Photo of mr.why

mr.why

  • 1 Post
  • 0 Reply Likes
Did Jive offer any explanation as to why? Mainly curious, but also dislike having to change a screen name others know me by, consistently across several forums and social media sites, without some explanation.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15079 Posts
  • 2146 Reply Likes
Discrepancies between email Ids or screen names between the Jive and the user database causes this issue - such as a user deletes his/her account and re-creates a new one using the same email id.
Photo of jschattman@charter.net

jschattman@charter.net

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Cannot log in to Adobe forums. Get "redirected too many times." Nothing helps.

Cannot log in to adobe forums. Get "redirected too many times." Nothing helps. Changed browsers, Cleared caches. Restarted.
Photo of JenniferD

JenniferD

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Can't login to adobe forums.

I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.
Photo of Gener7

Gener7

  • 91 Posts
  • 38 Reply Likes
I just found I was unable to access my Forum account yesterday, (and on Memorial Day too, drats).

I got greeted by this message: "System error: We're sorry but a serious error has occurred in the system" with no option to return to the forums.

No network issues since it made no difference whether it was DSL or 4G LTE cellphone.

Customer Care had to wait until today to restore the account, and it even looks like Chris Cox's account got the same deactivation bug. https://forums.adobe.com/people/Chris%20Cox
 
Gene