Elements: Redemption Code Invalid

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  • Problem
  • Updated 9 months ago
  • (Edited)
I purchased Adobe Photoshop Elements 10 at Best Buy. when I enter the redemption code it says it is invalid and I cannot get a serial number. Please advise!
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Patty Rose

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  • frustrated!

Posted 6 years ago

  • 7
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Chris Cox

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You need to call Adobe Customer Support - they're the only ones who can help with redemption codes and serial numbers.
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Max Lopez

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I can not get my Adobe Premiere Elements 12 And Adobe photoshop 12 to work because the website is telling me my redempton code was wrong even though i put the one on the back of the black card. It is alphanumeric and has 24 charterers. I am becomimg frustrated as i bought it at walmart for $160.00, and for that price the dang thing should at least work right? Please help! Someone!
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Pamela Connors

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I ALSO BOUGHT MY ADOBE PHOTOSHOP ELEMENTS 14 AND IT WONT DOWNLOAD PLEASE HELP... BESTBUY YESTERDAY
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Pamela Connors

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Does anyone care
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you be more specific?

Won't download? Or won't install? or the redeem code isn't working to get a serial?
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Peter MacDonald

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I'm having the same problem as Pamela Conners. When I enter my redemption code, the message comes up that the redemption code is invalid, so of course I can't get a serial number. I too bought the software at Best Buy, today.
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Gordon Buchanan

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I have exactly the same problem. I bought mine from Curries in Oxford. I wanted a Boxed copy. I was told it did not exist. When I entered the Redemption code I got the invalid response. I had a long boring conversation with a machine at Adobe's without success.
Gordon Buchanan
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Chris Cox

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Again, you need to call Adobe Customer Support to validate your purchased redemption code.
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P Williams

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what is the number or email address to get help with a photoshop elements redemption code not working?  I am at over 2 hours working on this problem.  Getting very frustrated.
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katie hickey

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i have worked on this for hours. I'm ready to take it back to Best Buy!!!!
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David Eiken

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Having same issues will call Adobe tomorrow, about done with Adobe.