Photoshop/Lightroom: Redemption service unavailable

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
bought a redemption card for Photoshop cc and lightroom cc and when i enter code and push activate membership i get a message back saying ---"Sorry our card redemption services not available.Please try again later" been trying 15 hours now and my new macbook is about to become a frisbee HEEEEEEEEEEEEEEEEP
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robert pickin

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Posted 2 years ago

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Pete Green, Customer Advocate

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Hi Robert --

I do know we're having some issues with some of our order management systems that we're working on fixing. Apologies for the trouble. I'd possibly wait a day and see if it lets you in.. If not, post here and we'll look into it again. 

Regards
Pete
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robert pickin

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all sorted cheers 
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Let us know if you're still not able to redeem your code.
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robert pickin

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walked into apple store and tried on their internet and it worked straight away, cheers
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks for closing the loop.