Lightroom Classic: Red and blue artifacts randomly appear on previews and exported photos

  • 15
  • Problem
  • Updated 7 months ago
  • Solved
  • (Edited)
Hi,

 

we have been experiencing a weird issue since a month or so. some blue or red rectangle will show up in images randomly while we are browsing files in LR. When we can see them if we change photo and come back it will disappear. If they are present in a preview they will be exported and then in photoshop or any image viewer the rectangle will be present. They are not present on the original files.

 

This problem happens pretty much randomly and doesn't seem to be tied to any specific gear we use. We shoot with over a dozen different 7D and 7D MK II, the memory cards are all new and rotated, some photos are transferred by USB cable and some by card readers. The photos are first imported on at least 3 to 4 different computer. They are however calibrated and retouched on the same computer here at our HO. The Graphics Processor option is disabled in LR CC Classic.

 

Any idea how to fix this problem? We are currently managing 3000 to 9000 photos per week in LR and it is pretty troublesome right now.





Here are my system specs:


Windows 10 - Business Edition 64-bit v.10.0.17763

Lightroom CC Classic 64-bits v.8.0 Build 1193777

Intel i7-7700 3.6ghz processor

8gb RAM

HD Graphics 630 (24.20.100.6286)



 

Thank you



Photo of Amelie Beauchamp

Amelie Beauchamp

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  • stressed and concerned

Posted 11 months ago

  • 15
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Official Response
Ok. I've been able to get an image to exhibit the artifact and have turned it over to the team for investigation. Thanks for the answers to my questions as it helped us track down the issue. 
Photo of simonblackley

simonblackley

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Thanks, Rikk. Fingers crossed!
Photo of Jeff Montgomery

Jeff Montgomery

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Thanks Rikk, also for merging the issue with the main one. I didn't find this topic while searching posts, probably just the keywords I was using.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Updates to the Lightroom CC Ecosystem and Lightroom Classic CC were released earlier today. Please update your software and let us know if you are still experiencing this issue. 
Photo of Don Gutrath

Don Gutrath

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So far so good. Update went smoothly. Will stay in touch.
 
Photo of CalmTom

CalmTom

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I have not seen any coloured squares since the update. Thanks.
Photo of Don Gutrath

Don Gutrath

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No problems to report. Processed over 500 images off multiple cards and sources. Almost like it never happened ;)
Photo of Amelie Beauchamp

Amelie Beauchamp

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We have processed a couple thousand files recently and everything seems to be back to normal. Thank you Rikk for the assistance and good job to the team.
Photo of Karen Reuter

Karen Reuter

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Still haveing it