Revel: can't find photos from 1 month trial, are they lost?

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  • Question
  • Updated 6 years ago
  • (Edited)
I had a Free 1month registration;Now i have Booker a 1 Year menbership. Did Not copy my pictures during this 1month mebership. The pictures are lost Now. Is there a Chance to recover the pictures?
Trank you Vers mich,
Hans-Georg Rembeck, Order nbr.:MHGG81JB9J
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Hans-Georg Rembeck

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Posted 6 years ago

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Peter Baust, Official Rep

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Which service is this? If you are asking about Adobe Revel, we delete all photos 60 days after your trial expires. If your trial has expired more recently, we still have those photos.
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Hans-Georg Rembeck

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Yes, Adobe Revel, aprox. 5-10 days ago.
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Peter Baust, Official Rep

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It looks like your trial expired last January 2012. We do not keep photos longer than 60 days for expired trials and there is no way to recover them. I do not see a subscription associated with your account. Perhaps you have multiple Adobe IDs. If so, please send me your Adobe ID info via email to pbaust@adobe.com.
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Peter Baust, Official Rep

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Apologies here, I need to correct the information -- files are deleted 60 days after the start of a trial if a subscription is not purchased, which is 30 days after the trial has ended. Files are deleted 60 days after the end of a paid subscription.