Photoshop Elements: Reconnecting Files Option hangs every time

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  • Problem
  • Updated 7 years ago
  • (Edited)
Every time I click on Reconnect Files, my Photoshop Elements 9 program goes unresponsive and stops working. It won't even allow me to browse to manually reconnect files without shutting down. What do I do?
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Barbara Harbert

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  • very frustrated!

Posted 7 years ago

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Ankur Agrawal, Employee

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Some queries:

- What is your OS?
- How many files are there in your catalog?
- How are you landing into reconnect workflow?
- Do you see auto-reconnect dialog, when the hang occurs?

- Ankur
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Barbara Harbert

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Windows 7 Home Premium
11,215 items in my catalog
Not sure what you mean by your third question. I go to file. Reconnect all files. If I let it auto reconnect, it hangs. If I click on browse, it hangs.
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Chris Cox

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Please remember that crashes and hangs/freezes are very, very different behaviors.
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Ankur Agrawal, Employee

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I suspect that the hang is happening because of large number of missing media items in your catalog.

Please try the following steps:

1) Select one missing file > and double click > Auto Reconnect dialog will be shown > Click 'Browse'
2) On Manual Reconnect Dialog > locate the location and reconnect.
3) Now, select a small portion (let say 1000 media in your Catalog) > 'File' Menu > Reconnect > Missing Files

- Ankur
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Barbara Harbert

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Interestingly, I noted that all the files that need reconnecting are video files.
I tried double clicking on one. I clicked Browse and immediately the program closed. I clicked Browse on another picture and the circle spun for ages and then the program shut down. I haven't been able to reconnect any one of of these files.
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Chris Cox

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What kind of video files? All the same extension? All the same codec? Did they all come from the same camera/source?
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Barbara Harbert

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They all say MVI_0242.AVI (numbers varying, of course). Yes, all from the same camera, taken within the same couple of weeks.
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Ankur Agrawal, Employee

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Can you locate these files at your hard disk? If yes, do they play fine in Windows Media Player (WMP)?

If they play fine in WMP, please try importing them in new Organizer Catalog and play them there.

- Ankur
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Brett N, Official Rep

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Try selecting one of the video files (do not double-click it, do not try to reconnect). Go to Window > Properties. The Properties window will appear, at the bottom of which will be some information about your file. The second to last line will be the file path this this video file (you can widen the window to see the entire path). Try navigating to that location on your computer hard drive to verify if your video files are still present.
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Barbara Harbert

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Using your suggestions, I found that the files where Elements said the videos were stored were in a different location than where they are actually stored on the hard drive. Thus the reconnection problem. I moved the files on the hard drive to the one that Elements has them in. Once I double-clicked and browsed, the reconnect symbol went away.

However, now I can't get the videos to play in Elements. They play on the hard drive with Windows Media Player. But if I try to open the file in Elements, the program either crashes immediately, or else hangs forever and then crashes.
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Brett N, Official Rep

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What camera did these video files come from?
Do you know what codec they use?
Do you have video editing software installed on your computer?
Do you have any codec packs installed on your computer?
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Barbara Harbert

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I took them on a Canan PowerShot SD870 IS.
I don't even know what a codec is. I doubt I have any packs installed on my computer.
No, the only editing software I have on my computer is Photoshop Elements.
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Brett N, Official Rep

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Do you have DVD proofing software (burn movie DVDs)? That counts as a video editor (Photoshop Elements does not, but Premiere Elements does). Not know what a codec is doesn't preclude the ability to have installed a pack. These packs would be installed as a way of watching video files that might have been downloaded. It's even possible that Canon installed one (although I don't think that's the case).

Looking up some information about your camera, it looks like m-jpeg is the codec used. These should work (I test one on my side and it previewed fine). How big are your files? Would you be able to email one to me for testing?
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Ankur Agrawal, Employee

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Barbara,

The issue that you are facing is because of the unwanted video codecs on your machine. These codecs are installed by other video playing and video editing programs which result in the crash at video playback in Organizer.

Please try after uninstalling such programs from your system.
Also, please send the list of such programs on the email that I've sent you.

- Ankur
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Ankur Agrawal, Employee

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Sent you another email, please see that.

- Ankur