Elements: Reconnect Missing Files

  • 1
  • Question
  • Updated 5 months ago
  • (Edited)
I have recently bought Photoshop Elements, and uploaded all my pictures into Organizer. I then spent many hours naming everybody. Since then, every photo has a little question mark in the corner. I have tried setting it to find missing files, but after days of looking it hasn't even found one! I have tried to do several manually, I found the file in the same place as it always was, and still is, and it appears in the box on the rhs, but when I click on reconnect it says it can't do so! I have not moved any files. What is going on? I don't want to start all over again as it took me so long to name people.
Photo of Marion Derrett

Marion Derrett

  • 9 Posts
  • 0 Reply Likes
  • frustrated

Posted 5 months ago

  • 1
Photo of Jack Klaber

Jack Klaber

  • 142 Posts
  • 22 Reply Likes
How precisely did you name people? Did you write inside the caption field or the notes field? Or did you use the face recognition feature? Are there images that do not have the question icon in the thumbnail?
Can you add some new files and check if the program can display them at maximum size?
Photo of Jack Klaber

Jack Klaber

  • 142 Posts
  • 22 Reply Likes
It is of concern to discover your backup is not OK. Are you sure the picture folder and all the files are not on your backup drive? They were there when you created the catalog.
But if PSE cannot find the pictures on your backup device then option 3 is indeed not possible.

For option 2 you simply select all files and delete them. I believe you use Option+A for selecting all files or items on a Mac. Do not select option to delete also from hard disk.
(Edited)
Photo of Marion Derrett

Marion Derrett

  • 9 Posts
  • 0 Reply Likes
I spent much of yesterday trying to recconect to the external backup drive - I managed to find about 80% of the files, but couldn't get the rest. I then decided to give up and go with Option 2. I deleted all the files and reimported them however, when I did this I got back the same files in the same folder as I had before. I tried this several times, in different ways, but always with the same result.
I then noticed that the Get Media window has a box called Volume Name, and that the box is pre-filled with /Volumes/Untitled. It is greyed out, so I cannot change this.
Photo of Jack Klaber

Jack Klaber

  • 142 Posts
  • 22 Reply Likes
It becomes obvious your backup external drive is still mounted (ghost drive). 
as I am not any,\more a Mac user, you must solve this problem yourself or with the help of knowledgeable Mac users.
I do not know why you cannot chose your standard hard drive for import of images, even if a ghost drive is present.

In a Windows OS, the get photos and videos command opens a standard Windows explorer window and I can chose any folder on any drive, internal or external:  
Photo of Marion Derrett

Marion Derrett

  • 9 Posts
  • 0 Reply Likes
Many thanks for your help anyway - I'll let you know if I sort it out.
Photo of Marion Derrett

Marion Derrett

  • 9 Posts
  • 0 Reply Likes
I couldn't find any help, although I did find that there have been problems with PSE and the latest Mac OS. I decided I'd got nothing to lose by making a new catalog and importing all my images again - your option 1.
This worked fine, and all the photos were where they should be. However, when I re-opened PSE again and it asked me to backup, I did so and immediately had the same problem as before!
I've now made a third catalog and am importing again. This time I will not do any backups.
Photo of John Burke

John Burke

  • 5 Posts
  • 1 Reply Like
Photo of Marion Derrett

Marion Derrett

  • 9 Posts
  • 0 Reply Likes
No help I'm afraid as I have tried all these.
Photo of John Burke

John Burke

  • 5 Posts
  • 1 Reply Like
This may sound a little silly but it may help. If you are using a Windows PC and Edge as your default browser change it. Download (if you do not already have it) Chrome and make it your default browser and then see what happens. I know a few people who had problems getting their version of Elements to recognise RAW files and this turned out to be the answer.