received error message U44M1I200 trying to upgrade elements 14

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  • Updated 2 years ago
  • (Edited)
will not allow me to upgrade elements 14 to fix bugs
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Ian Pierson

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Posted 2 years ago

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Akshaya Saxena, Employee

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Ian,

Can you share the error message shown while upgrading the software?
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Ian Pierson

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14.1 update - U44M1I200
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ab ab

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Hi Ian,

The following steps should help solve this problem.

*Create a fresh user account having admin privileges on your computer.
*Try installing the update again.
*The product is updated for all users on the computer.

Please let us know in case of any issues.

Regards,
Abhishek Seth
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Ian Pierson

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Since I am on a single use computer I am the admin. I do not see the need to create a new account to fix this problem. This seems to be the "I don't know what the problem is but I'll waste your time by making you do unnecessary things to your computer".

Sorry, but this is not a helpful response.
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ab ab

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Hi Ian,

We understand your concern but the steps above are the easiest route to solving this problem.
Also, this workaround has been found to be working for all the users facing this issue and we believe it will work for you as well.

If you wish, you can delete the 2nd admin account once your have successfully installed updates .The product will continue to work fine from your primary admin account.

Please let us know if you need anything else from our side.

Regards,
Abhishek Seth.
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Ian Pierson

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Well, I decided not to follow your recommendations to solve the problem.

Yesterday, I started up Elements and it wanted to run the upgrade again.

The upgrade ran successfully without your recommendations.

Funny how it worked all by itself...