Really bad support sequences for Elements

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  • Updated 5 years ago
  • (Edited)
Software support nightmare. Did you know that when you buy Adobe Photoshop Elements you get no support whatsoever? If you login to the Adobe account that they force you to create during install it initially seems ok, though there is a bewildering list of several dozen products to choose from. Navigating through this you find a sequence of suggested steps to "troubleshoot" your problem, with a friendly "Still Need Help? Contact us" button at the bottom. After you work your way through these steps (which are subtly incorrect in numerous ways, and potentially damaging to your system, i.e. using msconfig to set your OS for selective startup and deselecting almost everything), you eventually click that button and discover that you are only entitled to login to Adobe's "User Forums." The forums are filled with the plaintive cries of newbies like yourself, all reporting the same problem, that the product does not launch, with no actual answer, though you see numerous replies from "Staff" questioning what you'd like them to do about it.
Eventually you get to the point where you decide to reinstall, remembering how long that took in the first place. "Copy the application folder to the desktop and click setup.exe," they say, not mentioning that this action alone copies 24,000 items and takes 35 minutes on a powerful laptop.
There is, of course, no setup.exe in the folder that you've uselessly copied.
I hate these people. I really recommend against buying Adobe products.
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Steve Skaar

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Posted 5 years ago

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