Photoshop CS6: Could not use the crop tool because of a program error (Win)

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Received Error "Could not use crop tool because of a program error." in CS6 Extended. Please assist.
attached screen shot of error (cropped in MS PPT)
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Rodney Koch

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  • frustrated

Posted 6 years ago

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Marcelle Deal

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I am getting the same error!!!
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Chris Cox

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Can you post the contents of the PSErrorLog.txt file from your preferences folder?

(that file is written to every time a program error is encountered)
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Rodney Koch

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Sorry for the delay in response, wife and I spent the last 4 weeks vacationing.

2012:06:07 07:34:41 : ..\..\framework\sources\ProxyProvider.cpp : 475 : REQUIRE failed
2012:06:07 07:34:47 : ..\..\framework\sources\ProxyProvider.cpp : 475 : REQUIRE failed
2012:06:07 07:34:51 : ..\..\framework\sources\ProxyProvider.cpp : 475 : REQUIRE failed
2012:06:07 07:36:11 : ..\..\framework\sources\ProxyProvider.cpp : 475 : REQUIRE failed
2012:06:07 07:37:15 : ..\..\framework\sources\ProxyProvider.cpp : 475 : REQUIRE failed
2012:06:07 07:37:22 : ..\..\framework\sources\ProxyProvider.cpp : 475 : REQUIRE failed
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Chris Cox

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That error means that a pretty standard GDI call failed (and I don't think I've seen it fail before except under very low memory conditions).

What version of Windows are you using?

Are you running any OS utilities that modify the display of UI elements? (looks like you might be from the non-standard alert appearance)
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Marcelle Deal

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I am getting the same error but have no memory issues, running Windows 7
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Chris Cox

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Did you reset all of Photoshop's preferences? (I don't know if it'll help - but it's good to try)
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Chris Cox

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And are you running any utilities that modify the UI display in Windows?
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Marcelle Deal

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I did reset all preferences to default.
No. Not running anything that modifies.

I found a fix, but am still getting on occasion. It's an absurd fix, but is working for the most part. I slowed down my wacom pen.
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Chris Cox

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You're right, that is an odd fix/workaround.
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Marcelle Deal

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It started to seem to me that the problem was that the pen was so sensitive that it was moving ahead when I wasn't ready, hence the error.
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showerheadsuk

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I just had this error too, though I've never seen it before. PS CC 2014 on Win 7 x64. A small document, 3 layers, 2 with layer masks. One of the layers was positioned with content outside the canvas.

I clicked the crop tool to expand the canvas, and got this error. After clicking OK, the crop tool was activated and working as normal (i.e. the error didn't actually affect anything other than having to click OK on it).

The line in the error log from this event is:
2014:11:06 14:17:18 : ..\..\sources\ToolHUD.cpp : 2240 : REQUIRE failed

I didn't check the memory at the time of the error, but checking it now, it seems there should have been plenty free.

I have the graphics acceleration option ticked in PS' options, and was optimising some images in a separate program (FileOptimizer) at the time of the error. I don't think my graphics card has much RAM, so possibly FileOptimizer was also using the card and this meant there wasn't enough graphics card RAM left for PS?
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Chris Cox

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This is a great conversation that's separate from the main one, so I created a new conversation to continue the discussion.

Please reference the new conversation here: Photoshop CC 2014: crop tool program error