Re-installing Elements 13 / Lightroom 6 in New Device

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  • Updated 3 years ago
I installed Elements 13 (bought in a box with a disk, from a retailer) in my newly bought device Surface Pro 4 but the device crashed and cannot be re-started. I new replacement Surface Pro 4 and now have to re-install my Elements 13 and Lightroom 6. How do I do the re-installation in the new device as I could not un-install them from the previous device?
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Chew Yuen Yip

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Posted 3 years ago

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Michel BRETECHER, Champion

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You are allowed two 'activations' on two different computers from your license. That means that you should have still one activation available for the new computer. You install both programs again with your serial keys.
To recover the lost activation, you'll have to get that solved by Adobe Customer Care:
Start here:
https://helpx.adobe.com/nz/contact.html?step=PSE_adobe-id-signing-in
click on the blue bar (still need help...) and answer until you get an option to start a 'chat' session. Your problem can be solved in a few minutes (I had the same problem).