raw files won't recognize my camera

  • 1
  • Problem
  • Updated 4 years ago
I have photoshop on two Macs one works fine with opening the canon raw files but the other one says it can't open it because it is not from a supported camera. The camera is a canon 70D and is on the list of supported cameras for raw files.
Photo of gail hegeman

gail hegeman

  • 1 Post
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2611 Posts
  • 333 Reply Likes
What version of Photoshop and what version of the Camera Raw plug-in do you have installed on each one? You need PS CS6 or CC and ACR 8.2 or newer.

On Windows I'd do Help / About Photoshop and Help / About Plug-ins / Camera Raw to find out. Not sure if the Mac has slightly different menu paths.