raw files won't recognize my camera

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  • Updated 5 years ago
I have photoshop on two Macs one works fine with opening the canon raw files but the other one says it can't open it because it is not from a supported camera. The camera is a canon 70D and is on the list of supported cameras for raw files.
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gail hegeman

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Posted 5 years ago

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Steve Sprengel, Champion

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What version of Photoshop and what version of the Camera Raw plug-in do you have installed on each one? You need PS CS6 or CC and ACR 8.2 or newer.

On Windows I'd do Help / About Photoshop and Help / About Plug-ins / Camera Raw to find out. Not sure if the Mac has slightly different menu paths.