raw plug in error

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  • Updated 2 years ago
  • (Edited)
in a brand new laptop PS cc raw converter plug in shows a blue nothing not the photo. when i click open in PS it it's okay, but in the raw window doesn't show the picture. the files working welll in PS and Lightroom, only the raw filter has this problem. Creative cloud says the software is up to date, and restarted thousand times.
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Bertalan So��s

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Posted 2 years ago

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Michael Madsen

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Not really sure exactly what is the problem here... ?
Have you tried raw files from other sources (other cameras) ? Does this work? You can easily find test images in RAW (google)...
What happens when you Open in Camera Raw directly from Bridge bypassing PS ?
What do you mean:  "the files working welll in PS" ? it should make no difference if you open the image via PS or Bridge since the image file will be piped to the same Adobe Camera Raw application no matter what. 
What happens when you open a non-raw image in PS and apply the Camera Raw Filter ? 
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Rikk Flohr, Official Rep

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Have you been through the troubleshooting here: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html