Lightroom 6.0: raw files unreadable on Windows, my Mac reads them just fine

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Why doesn't my version of Photoshop or Lightroom support my camera?

Similar to https://feedback.photoshop.com/photoshop_family/topics/unable_to_read_card_or_import_pics_on_a_mac .

I have a MacBook running OS10.12.6, and Lightroom 6.0 with CameraRaw 9.0. I recently bought a new Nikon 5600, upgrading from my 5100, and a new card to go with it.

I have successfully used this setup in the past to import photos from the card into Lightroom and manipulate them. When I went to do this today, however, I received the message "The files are not recognized by the RAW file support in Lightroom." I copied the files to my hard drive using the Finder, but get the same message on trying an import from there.

I've tried clearing my Raw cache, to no effect. The RAW files preview fine on my Mac, and they can be opened (albeit with some errors) in GIMP.

Never had a similar problem with Lightroom 4, and as I said, the existing setup worked fine for a while. Please help.
Photo of Roger Lipsett

Roger Lipsett

  • 5 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of Carlos Cardona

Carlos Cardona

  • 309 Posts
  • 63 Reply Likes
Probably LR 6 is too old to support the new RAW format from your new Nikon (I’m a Canon/Sony guy, so I’m guessing). Go with the $10/month Photography Plan, and upgrade to the newest LR Classic. Then you can edit on your iPad in bed!
Photo of Johan Elzenga

Johan Elzenga, Champion

  • 1542 Posts
  • 623 Reply Likes
Update to Lightroom 6.8 or higher. From that version your camera is supported. You will find the updaters here: https://helpx.adobe.com/download-inst...
Photo of Roger Lipsett

Roger Lipsett

  • 5 Posts
  • 0 Reply Likes
Thank you! I would never have figured this out, since "Check for updates" produced no information. (As a side note, the Adobe install/update process is unbelievably contorted and painful).
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2656 Posts
  • 341 Reply Likes
The "contortions" are in part due to trying to outsmart the software pirates.
Photo of Carlos Cardona

Carlos Cardona

  • 309 Posts
  • 63 Reply Likes
Yes, in part! Other part? Horrible back end authentication servers! (I supported CC users for many years, you can’t kid me). I spent an extra couple of hours every week fixing users that should be working, but were sitting around because they “lost” their authentication.
(Edited)

This conversation is no longer open for comments or replies.