RAW files in camera not visible in LR - will not import

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  • Updated 9 months ago
I am a long term user of PS & LR and subscribe to Adobe CC so I should have all software at the latest issue. There has recently been an upgrade to LR (Dec 2017) which added a couple of features and updated to the latest RAW support. Since then when I connect my Canon 5D Mk3 to my PC I am told there are no photos to import. In fact there are photos which I can import via Canon software. As an experiment I took some photos in both RAW and JPEG (which I never do in "real" situations) and LR imported the JPEGs directly from the camera and ignored the RAW files. I have tried all update routes but the problem persists. I can't find any way of going back to the earlier version to see if the problem goes away other than a Windows system restore which will cause me a huge problem. Does anyone have any suggestions?
As a final point, trying to import via PS gives exactly the same issue. The 5D has been supported by Camera Raw since it came to market so there should not be a support issue for the camera.
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Frazer Gould

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Posted 9 months ago

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Michel DELFELD

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Hello Frazer, 
I use LR and PS since a long time as you... And one of the camera I use is a Canon 5DMkIII 
I made the last upgrade and I don't get the problem you describe.
Both, PS and LR recognise CR2 files coming from my different camera as well as from the 5DMkIII
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Michel DELFELD

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Quite strange.


When you did that, did you saw the CR2 file in the showed by LR in the download screen?

Have you tried to load your CR2 files directly from your camera to a new folder?
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Frazer Gould

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Even stranger - for absolutely no reason because I have changed nothing I just tried another test photo and the import worked exactly as it should. To answer your points previously LR reported that there were "no Photos" and to your second point that is what I have always done although some people say it is better to use a card reader (which I don't have!). I will try some more shots tomorrow and let you know if the problem returns. Thanks for your input,
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Michel DELFELD

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Ok perfect if it work! Just another test?

To read pictures on the card. To my opinion, there is no reason to put the cards into a reader. I did this for several year and than stopped since I saw the result of that manipulation made by a friend on his camera.

He is a strong guy and one time he had difficulties to enter the CompactFlash card into the camera. He push harder... result has been that some of this very thin pins (in the camera) were ployed putting the camera out of service. Repair was almost costly. He didn't saw that the card was wrongly placed.

So I decided to buy a big capacity CompactFlash card and never get it away....
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Frazer Gould

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I have never used a card reader and don't want to start so fingers crossed the problem has "gone away". I can't say solved because I have not changed anything!!
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Michel DELFELD

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This may occur, good chance for that and beautiful pictures with the awesome camera
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Michel DELFELD

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when you write: "I tried that to make 120% sure that it isn't an issue with my camera." As a very first reflexion, I will say that your camera is OK. A test to do this would be to load the CR2 files in an other folder and try to read them with different applications the can recognise these CR2.
For instance you could try with the Canon like Digital Photo Professional. 
Other possibility but I am not completely sure is that the camera pilot is not up to date. Mine is not and pictures are stil readable. But I am in the Apple world