Photoshop/Lightroom: Raw editor problem (red/green blank screen)

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Bought a new laptop yesterday and downloaded photoshop, bridge and lightroom. They all work well except raw editor. When i load an image into raw editor it comes up as a red/green blank image.
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stuart slater

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Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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would suspect a bad video driver.
Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#UpdateDriver


Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.


After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences

If doing both of those doesn't help, select Edit>Preferences>Performance... and uncheck “Use Graphics Processor" and restart Photoshop. Similar for Lightroom: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html