RAW CR2 files will not open via Bridge latest version upgrade 19 installed. PS freezes.

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I have just upgraded PS CC (now version 19)and LR CC to the latest versions. Now if I try to open a CR2 file (Never a problem before) the file initially opens in camera raw filter but when I try to open that image in PS I get a blank screen and PS has frozen. 
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Frazer Gould

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  • Not the first time an upgrade has made things worse.

Posted 1 year ago

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Chris Castleberry, Camera Raw Engineer

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Hi,

Are you opening CR2 files from Photoshop's File> Open... menu, from Bridge, Lightroom CC, or some other method?

The Camera Raw filter in Photoshop operates on rendered content already opened in Photoshop. When you say, "...the file initially opens in camera raw filter..." do you mean the Camera Raw plugin?

Is it when you click "Open Image" that the freeze occurs?

Which camera model(s) are affected?

Do you have other raw files that work OK?

Are you running on Mac OS or Windows, and what is the version of your operating system?

Regards,

- Chris
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Frazer Gould

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If I have a photo open in LR and use the option to move to PS (photo>edit with PS 2018) it opens OK but then if I use the Camera Raw Filter I am able to do all the usual edits but as soon as I try to accept the edits and open the file in PS everything freezes. I then have to use the windows option to end the task.

If I have a RAW photo in Bridge if I double click it opens in PS as expected in the PS Camera Raw screen. I then experience the same problem as above even if I make no edits.

My versions are Windows 10, PS version 19, and LR Classic (new name!). All my software is set to update automatically if new versions are released (perhaps a mistake!).

I did not have this problem before the upgrade and have been a user of PS & LR since LR version 4 (I can't remember the PS version at that time but it is many years!)
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Chris Castleberry, Camera Raw Engineer

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Thanks for the information.

So far I have not been able to reproduce this on my Windows 10 system with PS 19, Bridge CC 2018, and Camera Raw 10.0. 

Are you also using Camera Raw 10.0?

You should have received it as part of the update.

If you make an edit in Camera Raw in Bridge (Control+R to open) and click OK, does Bridge freeze?

Another thing you might try is to disable "Use Graphics Processor" under the Performance section of Camera Raw Preferences. Then restart PS and Bridge and try again.
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Chris Castleberry, Camera Raw Engineer

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Also, what happens if you open a JPEG in PS 19 and use the Camera Raw filter on it and attempt to commit the changes?
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Frazer Gould

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Any time I use the filter the whole of PS freezes
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Rene P Allain

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I also have the same problem after update, using Windows 7.  An image will not open from raw filter into photoshop window and causes the program to freeze. I tried also by re-opening previously edited raw files (NEF) with same problem. Program can only be shut down in task manager.
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Rene P Allain

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As you suggested to another poster, I opened a jpeg and used the Camera Raw filter and Photoshop froze when I commited the changes.
The problem seems to be with RAW and not the new version of  Photoshop because the problem began after I updated Bridge, which automatically updated the RAW app. I was holding off on updating Photoshop so as to not have any problems, but this issue with Raw filter began when I opened a NEF file - using Windows 7 and Photoshop CC previous version 2017. Then I figured the new RAW was not compatible with Photoshop version 2017 so I updated it hoping to solve the issue. Didn't work - Photoshop program - version 2017 or 2018 - always freezes after opening RAW file.  So reverting back to previous version won't help.
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Chris Castleberry, Camera Raw Engineer

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When upgrading Bridge and/or Photoshop, did you choose the option to migrate preferences from the previous version to the new one?
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Rene P Allain

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yes
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Chris Castleberry, Camera Raw Engineer

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Hi Rene,

I'm curious whether you were able to resolve the freezing behavior by updating your graphics card driver.

Would you mind sharing which graphics card you have on the Windows 7 system?

Thanks!
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Frazer Gould

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This post has come to me as I started this particular thread so my comments mat not be relevant but I would direct you to my reply at the bottom of this thread relating to windows 10. Thanks everyone who has replied / viewed this as it helps to spread information to others. 
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Frazer Gould

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DISABLE YOUR GPU> This thread seems to have become tangled with MANY other complaints about the new upgrade however if there are still people suffering I seem to have found a "fix". I went into ALL my Adobe programs and disabled any reference to using my GPU (which used to work perfectly!). Now I do not have the freezing issue but some of the rendering is now excruciatingly slow. I have used PS & LR for years and was one of the early users of the CC versions but I am seriously thinking that Adobe have lost the plot. This is not the first upgrade which has caused me to spend hours trying to work out why something has not worked when it did in an old version.
 
As an unrelated issue I was alerted to this upgrade via an email which told me that LR CC was going to be included free when I upgraded. I.m not sure I want it but I didn't get it anyway!!! 
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Chris Castleberry, Camera Raw Engineer

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Hi Frazer,

Thank you for confirming that disabling GPU acceleration resolved the freezing behavior.

The GPU acceleration settings in Photoshop CC and Camera Raw 10.0 are independent. You might try turning on ONLY the GPU acceleration in Camera Raw preferences to see if the freeze still occurs.

If so, it is possible that there is a bug in the current GPU driver on your machine that the new version of Camera Raw has uncovered. It's also possible this is a bug in Camera Raw, but updating the GPU driver can at least eliminate it as the issue here.

With Windows systems, updating a GPU driver isn't always something done via OS updates. Sometimes the GPU driver updates may need to be done via the graphics card manufacturer's site.

Finally, can you please share the GPU/graphics card configuration on your machine?

I am unable to reproduce the freeze on 2 of my Windows systems (Windows 10 and Windows 7) so I would like to see if we have a similar configuration in house that we can also reproduce the freeze with. That will make it easier for us to debug the issue and potentially fix it.

Regards,

- Chris
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Frazer Gould

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Hi Chris

I re-enabled the GPU and the freezing came back. I checked Windows 10 update and it said I had the latest driver BUT (following your comment) I then checked the manufacturer of the GPU (AMD Radeon HD6670) and it offered me an update 15.201.1151.1008 which I installed and now everything seems to be working OK with no freezing. Hopefully this has now fixed the issue.

Thanks for your input and help.
Frazer