Rating a Photoshop-made TIFF in windows explorer causes TIFF files to become unreadable by Photoshop.

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  • Updated 5 years ago
Yesterday I saved a layered PSD file as a layered TIFF file. I did this with about 10 other images. This morning I was viewing the TIFFs in Windows explorer and accidentally gave one of them a rating (1 star). This must have altered something in the metadata because now my TIFF file is unreadable by photoshop with the error message:

"could not complete your request because the file is not compatible with this version of photoshop."

I used Bridge to remove the 1-star rating but my file is still unreadable. I also deleted any of the other Meta Data that was attached to the file.

All CS6 products. The problem is repeatable with the rest of the TIFF files I created.
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Anthony Gugliotta

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  • frustrated

Posted 5 years ago

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Chris Cox

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Sounds like Explorer has another file corruption bug when editing metadata (yeah, they've done this before).

Which Windows version are you using?

And have you reported this to Microsoft yet?
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Anthony Gugliotta

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Windows 7 64 Bit Home Premium

No, not sure how to do that?
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Anthony Gugliotta

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Any Idea how I can fix my TIFF for the time being?
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Chris Cox

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Not unless you send me the file to examine (ccox at adobe dot com)
But it sounds like Explorer corrupted the files, so I wouldn't hold my breath.