Lightroom CC: Random white images when exporting or publishing

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  • Updated 3 years ago
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  • (Edited)
I have just installed the 2015 CC edition of Light Room but am having problems publishing and exporting photographs. When either exporting to hard disk or publishing to FlickR, I'm getting 5 or 6 random, all white images.
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David Simmonds

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Posted 5 years ago

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Steve Sprengel, Champion

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The same sort of issue was reported a little over a year ago:
http://feedback.photoshop.com/photosh...

Does it make a difference if you export from Library vs Develop?

Do you have any non-Adobe plug-ins installed?
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David Simmonds

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Hi Steve, I had seen that thread but it appeared to be inactive without a solution being suggested.
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Carlo

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Same issue... Few random photos are all white ! What's wrong ?
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szabopal

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Same error. Few random blank exported images with PNG watermark also Develop and Library module (Win7 6.1 (7601) x64, Lr CC 2015.0.1 (1018573)
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Samantha Johnston

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I have lots of random images when downloaded photos. Can I delete them altogether or does it have to individual. I'm new and learning to all this .
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David Simmonds

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I exported the pictures from the library module. I have no add-ins installed. This version is as installed from the recent update.

Interestingly, the same pictures were affected on both exports (hard disk and FlickR) but when these were selected individually they exported ok.
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David Simmonds

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I had the previous version installed and didn't get any problems before the CC 2015 version was installed.
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Manuel Rusch

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I have the same issue. Win 10, did a refresh. Reinstalled CC 2015, Problem persists. Export done from Develop Module with Intel Octacore. Added Watermark during Export. Same Presets and Settings I used in LR 5. Roughly for every 100 exported photos i get 1 white one.
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Richard Dumoulin

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I have the same problem with LR6. Never had this problem before.

I try exporting from Library or Develop and it makes no difference.

I also get this problem in one or two photo on 100. The image is then blank (white) but I see my watermark.
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Steve Sprengel, Champion

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When the white photo happens is it extra or is it in place of an intended photo?

Is there anything consistent about the photo that is white in relation to the other photos--like it's a different orientation or after or before one of different orientation?

Is it watermark related? In other words if you don't do the watermark does it still occur?

What type of watermark are you using, PNG, JPG, Text (what font)?
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Richard Dumoulin

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Hi Steve!

Thanks for taking the time to investigate this...

The blank photo takes the place of an intended photo.

Photos are same orientation and sometimes different sizes.

Up to now I only had the problem with watermarked photos. I will try it today without the watermark.

Watermark are PNG images.

Also, I have installed recently on my computer ImageMagick to create PDF image, I am wondering if the mogrify of Lightroom may have problem with the ImageMagick mogrify...
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David Simmonds

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I don't have ImageMagick but get the same problem.
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Richard Dumoulin

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Thanks for the feedback David!
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Steve Sprengel, Champion

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You may be able to use LR with ImageMagick to add a watermark so also try that, as a way to test if it is the LR watermarking process.
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David Simmonds

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I have tried exporting 147 photos to my hard disk - all as jpg.

If I have the watermark turned on, then 3 of them were completely white, apart from the watermark. Interestingly, using Windows Explorer to view the thumbnails then these are all ok. It is only when the file is opened that the image is white.

If I export the three images again, by themselves, then they export correctly. It is only when they are part of a large batch.

When I turned off adding a watermark and then exporting all 147 images again, they all exported OK.

Exporting the entire batch, with watermarking turned back on, then the same three images were all white.

The file size of the blank images are between 300KB to 400KB but when exported correctly, they are around 16MB.

I have uploaded the blank image.

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David Simmonds

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CORRECTION. When exporting the entire batch for the 2nd time, with watermarking turned back on, 3 images where all white, 2 of these were the same as the 1st time, but 1 was a different image.
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Richard Dumoulin

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Same behavior here... I hope Adobe will get this fixed. I tried to contact support but it does not seems to be an option... Pay for the software and get bugs and no support. Great business model! :)
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Steve Sprengel, Champion

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Someone at Adobe supposedly reads each thread here, at least initially, so even though you cannot get a personal interaction with someone from Adobe now 18 days after the thread was started, that doesn't mean no one at Adobe has seen this. I'd guess someone has submitted a bug internally, already. Hopefully they will be able to fix it by the next release, especially since the same issue happened at the beginning of the LR 5 release phase.
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David Lukenbill

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My wife and I are both also having this problem on two different systems, but it also happened in LR 5.7. When we batch export, we sometimes (but not always) get the white thumbnail and/or white image. Sometimes the thumbnail is correct, but the file is white when opened.

It doesn't seem to matter if it's a single batch export or simultaneous batch exports:

Exporting one folder at a time, each about 500 images:
"Export Results" says 3 files "could not be opened", but I was able to individually export them.
8 images were blank (logo on white). All 8 exported correctly when individually exported.

Simultaneous export of two folders, each about 500 images:
"Export Results" says 5 files "could not be opened", but I was able to individually export them.
10 images were blank (logo on white). All 10 exported correctly when individually exported.

The files which "can't be opened" or export as white are scattered throughout the folders being exported.

It's really troubling that the thumbnails sometimes show the image, and that this problem has appeared for quite a while.

How many of us actually want to open each file to know if the export worked? When we don't check each file, we end up uploading a lot of blank images to an online gallery - very unprofessional looking.

What makes the export problem additionally difficult is when files are renamed on export. (We rename by groups and sequence number within the sporting event to make it easier for the clients.) It makes it very difficult to go back and locate the file which needs to be re-exported.

Really, I don't care about facial recognition, mapping, or other "bells and whistles". Exporting is core functionality that I do care about.
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steve jackman

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Spot on Nuff said we pay our money and we except it deliver like it did
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John R. Ellis, Champion

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The bug causing "The file could not be opened" has a specific cause (bug) -- see my post in this topic: http://feedback.photoshop.com/photosh...
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David Simmonds

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David - if exporting to JPEG, an easy way to check whether the image is OK is to sort by file-size. The faulty images are a lot smaller.
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Steve Sprengel, Champion

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You may be describing two unrelated issues happening to your exports.

The files-cannot-be-read could be a simple permissions problem, but also occurs if another process is also trying to manipulate (or read) the file at the same time LR is doing something with it. This has been reported if the export folder is a local dropbox folder as well as if the folder is being "watched" by Bridge. This is less a bug in LR and more of a user-created situation where two processes are interfering with each other (or there is a permissions problem).

The white exports are due to the watermark and a bug in LR6. LR 5.0 beta had the same problem some years ago. Hopefully Adobe can fix this one quickly as it's been reported many times since LR 6 came out. A workaround would be to not watermark during the export and use another product afterwards. I don't have anything free to recommend, but if you also have PS as part of the CC Photography Plan, then there may be a script somewhere that can do watermarks.
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steve jackman

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I have LR and PS as part of the CC plan and suffer this miss firing problem and at the moment really cheesed off with Adobe for not even acknowledging the problem
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steve jackman

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I have the same problem only after loading LR CC 2015
I have used different versions of lightroom with the same workflow and no problems ever encountered so why on 2015

Its completely random I am using no other programmes just load to lr add watermark and export then you get random watermarked white blank files but you can see the pic in a thumb nail open it then goes white

PITA
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Andrej Stern

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I also have this problem. Random blank images but the thumbnail is fine. Really disappointing to search through 600 wedding photos to find every blank image!

I'll try the workaround to export without a watermark.
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Steve Sprengel, Champion

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If you also have PS-CC then temporarily open Bridge on the output folder and make sure you have high-quality-thumbnails turned on, then Bridge will show white thumbnails, which makes things much easier to find.

Close Bridge before you Export otherwise it can interfere with writing the output files from LR.
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Michael Marchetto

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Thanks Steve for the help. I am also having this problem. One image out of every couple hundred exported images will show up as with our watermark. It is instead of an image and not an extra.

Using Lightroom CC, windows 8.1

I'm sure your team is working on this, but this really adds considerable time to the workflow having to go back through and re-export necessary images.
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John Rumball

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FWIW, I am also having the same problem... LR CC 2015, Camera Raw 9, Windows 8.1

This is the first version of LR that this has happened to me with.
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steve jackman

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Its been over a Month since the Bug was found and I just wondered what Adobe is doing about this ?
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Carlo

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I tried to export on my hard disc on JPEG but 3 or 4 photos are white but the watermark appear...??
Thanks to help me !

Regards.
Carlo
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Giuseppe Buso

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This is really frustrating, same issue here. I had to perform 4 iterations to have 42 pics exported correctly, recently.

First export of all 42 pics: 11 pics white
Second export of only the affected 11 pics: 3 pics white
Third export of only the 3 affected pics: 1 pic white
Fourth export of the last affected pic: ok.

Hello? Is this the new workflow...? This happens since several weeks now!

Seriously: Till now I didn't had the motivation to try other applications, but now I'm highly interested in Capture One. Im using LR since 2.0, but I cannot understand why the customer has to battle with such a crucial module like the export-module!!! Face recognition...? Sorry, I have only f-words for those "improvements"...!
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steve jackman

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So How can we the customer escalate this problem higher to Adobe ?
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David Simmonds

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It would be reassuring if someone from Adobe responded to at least say they are looking into it.
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David Simmonds

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Posting a link to this discussion on Twitter / facebook might raise the profile of this problem.
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Richard Dumoulin

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It would we reassurring but I think they are too busy counting the money they make from the new subscription model $$$$ :) No time to correct bugs and they don't even care. Try to contact them to report a bug. Would you buy a car again knowing that the car has problem and the company don't want you to show up at their garage to get it fixed?
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Victoria Bampton - Lightroom Queen, Champion

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They're busy finding and fixing the bugs. There's another related thread a couple of threads back where they replied saying they were checking into export problems though.
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Richard Dumoulin

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They don't need to find bugs, the forums are full of them. If they could fix the bugs, people would not complain on the forums. If Adobe could care for customers, we could call/email them about bugs... but that's not the case.

They don't even do a follow-up on this bug. The developer are probably too busy writing mobile stuff to make it works (or maybe they don't know how to fix it?)

Adobe don't care for their customers; only for the money of their customers.
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steve jackman

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Well if they are finding and fixing the bugs I have had no updates yet ?
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Victoria Bampton - Lightroom Queen, Champion

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They got an initial update out a few weeks ago to address the immediate critical bugs. Updates are usually 2-4 months apart - nothing happens quickly in huge corporations. I'd expect to see another update released before too long.
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steve jackman

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lets hope so because at the moment this problem is really annoying even considered loading up my old version and cancelling CC
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Rikk Flohr, Official Rep

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After reading through this thread and thus far being unable to duplicate (in spite of over 3000 exported images in a couple dozen batches) this issue I need to ask the following. Are all of those on this thread, having this issue:

Using Windows 8 or later?
Exporting as JPEG?
Using a watermark?
Uploading many images >50?

If any one of these is not true, let us know.
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John R. Ellis, Champion

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I reproduced the problem on Windows 8, exporting ~125 JPEGs at full size and quality 60, with all metadata, with a graphical watermark. In a batch of 125, I'd typically get one or two blank images (but with the watermark).
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John R. Ellis, Champion

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...and it was exporting to disk, no Internet uploads.
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Richard Dumoulin

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It's happening on :

1) Windows 7 Pro Service Pack1 (Aurora R7 32Go, i7-3820, SSD HD)
2) Exporting as JPG
3) Only happening using watermark
4) Could happen on less than 50 images but the ratio is +-3 to 5 on 100

Problem is random. If I export 200 images, 2-3 are blank. If I re-export same photos with same export configuration, could be 2-3 others photos but the previous one are fine.
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John R. Ellis, Champion

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...and my exports were to local SSD.
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Carlo

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I have Windows 8.1 and I tried to export more than 250 photos (few of them are white but the watermark is ok)
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Steve Sprengel, Champion

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For me the watermark needs to be graphical. I was using a 1012x789 JPG and see about a 1% white export rate.
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steve jackman

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My WM 's have not changed from old version to this some are png some are jpg
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David Lukenbill

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Win 7 x64
JPEG
Graphical watermark
Not sure if small number of exports exhibits problem since almost always exporting large number.
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Dan Carlson

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Yes, Windows 8, exporting to jpeg, using watermark (tried both omg and built in text watermark), exporting 100+ images. Export each individual image they are fine and the thumbnail shows the image.
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steve jackman

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Hi Rikk

Glad someone is reading and thanks

Windows 7 64 bit
Jpeg
watermark
image amount seems not to matter I had it occur with 10 the problem is sporadic with no pattern
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Richard Dumoulin

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For those of you who have this problem, are your originals photos files located on your PC or on a NAS / external hard drives?
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David Simmonds

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My original files are stored on the internal hard disk.
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Lukáš Řádek

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This problem is occuring to me for a long time. Throughout that time I used.
LR4 on Win7
LR4 on Win8
LR6 on Win8
occur on JPGs (other formats I haven't tried)
only watermarker (with png watermark - includes transparent pixels)
50+ photos only cannot confirm even though I think it happend even with a single photo export
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Steve Sprengel, Champion

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This bug has been acknowledged by Adobe, so there's no need to post about it, anymore.
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Lukáš Řádek

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sorry about that :) i have got to that post a bit later
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Richard Dumoulin

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You don't have to be sorry :
1) The bug is still not fixed... and we are 2 months later.
2) The more people post about this problem in this forum, the more chance it will be fixed by Adobe in 2015.
3) The more people post in this forum, the easier it can be found in Google search and it will help others people.

If we just keep it "silent" as M. Sprengel suggest, the bug will be classified as low priority and it will take months (wait it's been 2 months - it will takes years), to get it fixed.

BTW : A bug acknowledged is not a bug fixed. Anybody want to try skydiving with a bug in the parachute? :)
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steve jackman

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PC for me