Photoshop: Random computer shutdown

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  • Updated 2 years ago
  • (Edited)
When using macOS Sierra 10.12.3 with 4 GHz intel core i7 processor, 32GB 1867 MHz DDR3 and a AMD Radeon R9 M395X 4096MB it shuts down randomly but only when using photoshop. This happens very randomly with a single file open. First my keyboard, mouse and pen tablet lose connection then after about 10 to 20 seconds of no connection, my computer will shut down and reboot itself. No error messages are loaded when it reboots. The photoshop app is up to date along with the computer software. What could be causing the issue to occur? The likelihood of the shutdown is about 3 out of 5 photoshop uses. I run illustrator, lightroom & premiere with no issues.

I've reset my photoshop preferences, also uninstalled and reinstalled the latest photoshop app and am still having the issue. Had the freeze and shutdown happen also with firewall disabled with no virus protection.  

Any thoughts would be greatly appreciated, thank you!
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Bryce Moore

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Posted 2 years ago

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Steven Maguire

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Bryce, I don't know about macs, but a pc has an app called Event viewer. it logs everything that a pc does and when including program freezes and shut downs. If a mac has something similar it may lead you to the culprit. Am hoping a mac user will jump in. 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. I'd probably start with some hardware diagnostics at the Genius Bar at an Apple store.

"Console" - is the app on Mac that is similar to the Event Viewer on windows.
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Bryce Moore

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Thanks a lot for your input, I'll try that!
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Cristen Gillespie

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If you do the "Genius" bar, take your keyboard with you. When that happened to me, they told me I didn't need to bring in the keyboard (or any peripherals). They promised a one-day turnaround, kept it a week, and then said they couldn't find the cause. I bought a new keyboard because my old one was pretty old, and the problem they couldn't find disappeared. That was a couple years ago now and that problem hasn't returned.