Photoshop: Quick Mask causes Photoshop CC to freeze (Win 7 x64, AMD GPU)

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  • Updated 4 years ago
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In Photoshop CC, when I attempt to use the Quick Mask (create a selection and press 'Q' key), part of the image turns the mask color and then the application freezes. This happens every time. I've attached a sample of a frozen screen. You can see the very top of my selection in upper-right of the unmasked portion of the image.

System Info:
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3192 MHz
Built-in memory: 8055 MB
Free memory: 4759 MB
Memory available to Photoshop: 7092 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.2 AMD-APP (1124.2)
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 1024 MB
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 6670
Display: 2
Display Bounds: top=0, left=1920, bottom=1050, right=3600
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
Video Card Number: 1
Video Card: AMD Radeon HD 6670
Driver Version: 12.104.0.0
Driver Date: 20130328000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: AMD Radeon HD 6670
Video Card Memory: 1024 MB
Serial number: 91190708036551008908
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
Temporary file path: C:\Users\mark\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 920.6G, 234.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\
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mvcg2001

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Posted 5 years ago

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Photo of Chris Cox

Chris Cox

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Is that your actual selection, or did it freeze part way through drawing?

Does this also happen in the 32 bit application?
Does this happen if GPU drawing is disabled?
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Mark Girard

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Thanks for the quick response, Chris. The picture is after it froze part way through. The selection was a rough circle on the cheek. The very top of the cirle is visible within the mask color.

I never thought about the GPU:
1. In 64-bit version, changing to "Normal" Drawing Mode allows the Quick Mask to work.
2. In 32-bit version, I can keep "Advanced" Drawing Mode and the Quick Mask works.

Thanks,
-Mark
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Chris Cox

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OK, so it's hanging in the GPU code, probably related to the display shader.

We'll have to see if we can reproduce the behavior with the same card and driver versions.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Mark, are you still seeing this issue? There are new updates for Photoshop and the ATI driver. Can you update both and let me know if this issue persists?

http://blogs.adobe.com/crawlspace/201...

http://blogs.adobe.com/crawlspace/201...
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Anthony Guy

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Hi,
I have this problem still, exactly as described here, attempting a quick mask makes CC crash. I then had the problem that when trying to restart it would attempt to recover the document and... crash again effectively locking me out.

Strangely there is an installation under Program Files called CC (64 bit ) while under Program Files (x86) there is a normal version (I presume 32bit) I opened this and it work and corrected the 'recovering files' problem.

For info I have a Radion R7 chip-set and clearly the latest drivers have not fixed the issue as suggested by your links above (the beta one links to an access denied page)

So now I need to know how to set the GPU mode on the 64bit version as mentioned above? Please can you let me know where this is done.
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Matthew Cline

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This has been happening to me as well for the last month or so as well. And, it happens both when trying to pull up the Quick Mask (Q) and when using the Layer Mask Rubylith (\), which I do more often.

As it turns out, the issue is in fact the graphics processor. Changing the drawing mode to "Normal" did the trick.

But... I am confused as to why this would all of a sudden be a problem. I have been using OpenGL on my Window 7 64-bit PC for at least a couple years now and had no issue with I first upgraded to Photoshop CC 64-bit mid-year last year. My video drivers and Photoshop are up to date.

For Anthony and anyone else needing instructions on adjusting the graphics processor drawing mode, here they are:

1. Close all documents.
2. Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
3. In the Performance panel, click GPU Settings Advanced Settings.
4. Choose Drawing Mode > Normal (or Basic).
5. Restart Photoshop.

More info here:
http://helpx.adobe.com/photoshop/kb/p...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Photoshop CC tries to use Advanced by default. CS6 tended to use basic by default.

Matt, did you try to update your card by going directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver: http://blogs.adobe.com/crawlspace/201...
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Al

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Easier:

Image > Mode > 16-bit/channel

The quick mask will crash PS when the image is 8-bit.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver: http://blogs.adobe.com/crawlspace/201...

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...

If doing both of those doesn't help, select Edit>Preferences>Performance... and click [Advanced Settings...]. Set the Drawing Mode to "Basic" and restart Photoshop.
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Al

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I meant that converting the image to 16-bit "solves" the problem.