Photoshop CC 2015: Quick Export not working

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  • Problem
  • Updated 12 months ago
  • Solved
  • (Edited)
So I keep having the problem with quick export not working. I have to quit Photoshop and go back in to get it functioning. This messes up my work flow is this a known issue or is it just me.

Windows 10 - 64 bit
most recent update to Photoshop CC 2015
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Alex

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Posted 4 years ago

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Chris Cox

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If it crashed, Photoshop wouldn't be working and you couldn't quit.

So, can you tell us exactly how it is not working?
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Alex

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So when I go to use quick export or even just export as sometimes nothing happens. I have to restart Photoshop to get it to work and that doesn't even always solve the problem. Last night I was able to quick export once then it stopped working again. I use this feature all the time and it would help if it would work.
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Brad Loflin

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I have this same issue. Restarting Photoshop is the only fix I have found. It usually stops working for me if I have attempted to run an Action that has a step after the Quick Export. Side note is I believe Quick Export issues within Actions is due to attempt to change focus to open an external Explorer Window. This shows up as a problem if you put another step after the Quick Export in your Action; you don't get your export and the Quick Export is now broken until you restart Photoshop.

Please remove the OPEN EXPLORER WINDOW 'feature' and this may fix the Quick Export issues within Actions.
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Doug Barba

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I have the same problem. I go to File / Export / Quick Export as ... then nothing happens. Same thing if I right click a specific artboard in the layers window. Quitting and reopening the file sometimes fixes it, but that's no fun.
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Alex

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Hello is the support team out there please respond
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gilbertolenzi

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I have the same issue, the feature just doesn't work if i try to right-click on any layer panel and thens elect the 'quick export as png'. Nothing happen.
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Sermetra Net Service

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Same as me, I am working on a file with a massive amount of layers and Quick Export  was very helpful. It works for a while, then I notice nothing happens and I have to restart Photoshop, really annoying.
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Jon Lehman

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Same problems here. The quick export and 'export as' features work fine on my MacBook but not on my PC. On the PC the quick export does nothing and the 'export as' brings up the window but then loads forever (I let it sit for a very long time and it was just stuck loading.. note that the PC is equipped with more than enough gear to complete the function.)
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Jenny Ross

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I am having that problem right now - really a time management issue. Needing to restart. Anyone have a fix?
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Chris Binky Launius

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I was having the issue this morning.  Opened the CC app and there was a PS update waiting to be installed.  Once installed the issue was resolved.  
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Mark Vd Spuy

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I am having the same issue, Anyone point me in the direction of a resolution as i have got really used to using this feature
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lisajc

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same as everyone above. sooo need this feature!
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Govind Jha

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i Have also same problem
where is support team of photoshop
(Edited)
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Radulovic Srdjan

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Same here, common support team, we are waiting :)
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Jaroslav Bereza

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Same problem here. Workaround for me is sometimes "Quick export as PNG"
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Matthew King

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I've found keeping the explorer window that it opens open it can help.
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Peter Barr

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Same problem here which I right click on a layer/artboard and quick export as jpg. The export window sometimes doesn't open. Then I have to quit Photoshop to get it working again. Export As seems to hate PNGs too, it just hangs and hangs with no response. Using the legacy save for web scales png images down if they are too long. :-(
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Laura Konemann

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I am getting the exact same issue described here on my machine. Happens across multiple documents, not limited to one. I right click on an artboard and select 'Quick Export as PNG', nothing happens. Nothing freezes or slows down, just nothing happens. Other export methods work, but 'Quick Export as PNG' is invaluable for quickly saving out a single artboard as a PNG.

As with other users here, the only fix seem to be restarting Photoshop and trying again.

Would greatly appreciate any help, thanks Support team!
(Edited)
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webatxcent

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Me too. Not only does the Quick Export not work, but when I go to do a regular export, the window opens up and the wait indicator spins forever.
Why am I paying this monthly fee, when such an important feature is not going to work properly? 
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herbert wegen

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Both Export As and Quick Export no longer work for me. Windows 7, latest version.

I wish Photoshop had a simple native save layer function built-in, just like Photoline. Or a simple way to send one or more selected layers to an external web image optimization app like ColorQuantizer and RIOT (Radical Image Optimization Tool).

I can easily do this in Photoline. Why not in Photoshop? It is quite brilliant to send a selected layer or layer group to ColourQuantizer for optimization. No fuss, and very fast. The Export As dialog in Photoshop is positively lacking in PNG output options.

In Photoshop the latest web export options are slow, and fraught with errors - well, small wonder what with the external dependencies such as NodeJS.

 At least Generator works, which is nice.
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Tim Bruce

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Wow, why is this taking so long to get a response from support, let alone a fix!
I'm having the exact same issue.
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Mehrdad A.

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i have the same problem
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Chad Rolfs, Employee

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Hi all, this was recently brought to my attention.  Apologies for the delayed.  I haven't been able to reproduce this issue yet and will contacting some of you to figure out a solution. 
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Jennifer Edwards

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Hi Chad , I am also having this issue. "Export as..." isn't working either for me. 
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Matthew Anderson

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I'm having the same problems described above with my PS CC 2015 on a MacBook Pro.
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Elio Arteaga

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I believe I have a workaround. In lieu of actually re-installing Photoshop (I don't have access to do it at my company), I can make it work by doing the following:
  1. Turn the layer into a Smart Object
  2. Double-click the Smart Object to open it in a new window
  3. Now I can export it by going to File: Export -> Save for Web (Legacy)...
  4. Afterwards, close the Smart Object, and undo it or rasterize it back into a regular pixel layer.
I hope this helps. Best of luck!
(Edited)
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Лев Садовский

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You can reproduce that if you try to quick export a file to times in a row, so that the second export it called before the first is finished (while filetranscoder.exe doing something on the background).
The exported psd must be big enough, so that filetranscoder.exe would take some time to convert image and you would have enogh time to call quick export the second time before the filetranscoder.exe is done converting the first.
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PECourtejoie, Champion

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Thank you, this might be an important clue. I wonder if others export a big PSD, or too quick exports in a row...
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Tim Bruce

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@ Chad Rolfs, I recently upgraded to the latest PS CC version. I didn't fix the issue. But I also then doubled the ram in my machine (now at 32GB) . The issue is now remedied. However when I'm working on an especially large file (I work on large complex websites and normally try to contain all screens in a single file) ,or a big but not huge file on a remote server, it can take 30 secs or more to just open the Export as/ Quick export.
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Chad Rolfs, Employee

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Thank you Tim!  I have seen some latency and performance issues working with big and/or remote files and perhaps this is the root cause.
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Mark Vd Spuy

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I am Running a 12 core mac pro 2013 with 64 gig of RAM and have the issue
\
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Matt Kime

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I have had this issue and now have a work around. All you have to do is create a new document in Photoshop and drag the layers or even the whole artboard to the new document. Boom. You can export now.

Hope this works for you. Not a fix but better than nothing.
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Jaroslav Bereza

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@Matt: Ninja method for whole canvas/artboard: ctrl + a, ctrl + shift + c, ctrl + d, ctrl + n, enter, ctrl + v, ctrl + alt + shift + s (select folder and save), ctrl + w, tab, enter
(Edited)