Photoshop: Quick Export As PNG cancels silently on quit

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
When using Quick Export As PNG, if I quit photoshop before the icon has actually shown up on my desktop, then it's just lost forever. It should have a "this file is being saved in the background" warning message the same way the "save" command does, not just silently cancel the write if you happen to quit before it has silently finished writing.

To reproduce:
  1. Create a large document (i.e. 24000x6000)
  2. Fill it with noise or something to make the resulting file take longer to write
  3. Open an Explorer window to the folder you're intending to save it to (or make sure you can see the desktop if you're saving there)
  4. Do 'Export > Quick Export As PNG'
  5. Before the document's icon appears in the folder that you're saving to (this takes about 1m30s on my machine), quit Photoshop.
  6. Photoshop immediately quits as though it weren't in the middle of something important, and the PNG it was supposed to export never appears.
I know that the simple workaround is "well just don't quit photoshop while you're waiting for a file to appear", but again, the files that I'm dealing with take well over a minute to finish being written, and I have to just sit there and stare at the desktop before I can go back to photoshop and close everything down -- and more importantly, the fact that the file isn't written isn't obvious to people who haven't already memorized the existence of this bug, which means that they can easily lose data by just asking Photoshop to begin shutting down and expecting that it would finish its tasks first. (I was scanning in a document, and straightening it, and tweaking the levels, and then saving the result as a PNG, so I don't have any other document to fall back on; I have to start the entire scan & cleanup process over again.)
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Andrew Fraticelli

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  • annoyed

Posted 2 years ago

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Cristen Gillespie

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I followed your steps (thank you for giving us something direct to test with), and as soon as I said Quick Export as PNG, I got the Save dialog. I accepted it and once I hit okay, immediately attempted to Quit PS. I tried this 3X to make sure I was responding at the right time. If I was too quick, it asked if I wanted to save the changes. Once I said yes, then it went ahead with the save, I Quit before it could complete, and got the warning about the background save. So that's two warnings.

You're saying this isn't popping up, so I'm wondering if it's possible you at some time clicked (perhaps accidentally) on the Do Not Show button, or your prefs got farkled and this affected the Quick Export. You might try resetting all warning dialogs in Preferences (General Tab, I believe—I just quit PS it still hasn't relaunched,G>) and seeing if that brings back the warning. If not, then I'd suggest trying to trash and rebuild your preferences, hoping that makes the difference.

If nothing brings back the warning dialog, post your OS and maybe someone here can help you figure out what's going on—if you've found a bug that not everyone is going to suffer from, or it's there's some conflict or corruption in your configuration.
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Andrew Fraticelli

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Are you talking about the dialog prompting the document to save? Because you're right, I forgot to mention that -- I would get that, and discard it out of habit, thinking "well, I've already saved my PNG, I don't need a PSD too, so no I won't save that."

Try doing the process with "save a PSD copy somewhere" as step 3.5 (before the Quick Export) so that the prompt to save the document won't appear upon quitting, and let me know if you still get a confirmation about a background save. Thank you!
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Sam Gannaway, Employee

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Official Response
Thank you, Andrew, for reporting this issue.  I was able to reproduce it and have logged it in our tracking system.

Beyond using Save As (which is not particularly quick), I would suggest using an Action.  If you add the one step of saving as PNG, the action will be a pretty quick export.  If you need to change the output file name at the time of saving, check the box next to the action.  It has a tooltip: "Toggle dialog on/off".   When you run the action, the file browser will appear.  PNG should be already selected as the file type.

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Andrew Fraticelli

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Thank you! That sounds like a handy workaround for now. Thanks for noting the problem!