Photoshop CC 2017: Has anyone experienced a gradual increase in lag?

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  • Updated 1 month ago
  • (Edited)
Since the Photoshop CC 2017 update, I have noticed that the latency of tools, menus, and the cursor increases the longer Photoshop is open. It lags to the point where I can't even work at all. If I shut down Photoshop and relaunch, it's fast again for a time, but then gets very slow again.

I have tried various different Performance tab settings in the Preferences dialog box, but no combination seems to work. I've allotted more and less RAM, without and without using the GPU. I've changed History States, Cache Levels, and Time Size, but to no avail.

In addition, I have set up Scratch Disk preferences. I have 4 high-speed SSDs connected by high-transfer rate sATA cables directly to the motherboard. I have also tried CTRL+ALT at startup and re-arranged the scratch disk order, but again, this hasn't helped.

Below are a couple of screenshots. I am running:
Windows 10 Home 64-Bit
Intel Core i7 3.4GHz Sandy Bridge CPU
16GB Dual-Channel DDR3 RAM
2GB Nvidia GeForce GTX 570 GPU
Asus Sabertooth V2 Motherboard

I am also using Photoshop for image retouching. Layered TIF files. Nothing too crazy. However, file size doesn't seem to matter. Right now I've got a simple screenshot open which is mere KBs, with no layers, and this is still happening. I have run diagnostics on my RAM, SSDs, and GPU, but nothing seems to be wrong. Also, this lag only happens in Photoshop. If I minimize Photoshop and work in another program or browser, everything is speedy and fine.

I have even tried changing the font options and disabling the rulers, as suggested when this happened in the 2015 version of Photoshop. I hope this is detailed enough. This is crippling
 me.



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Creative Catalyst

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  • frustrated

Posted 2 years ago

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Ken Rounds

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I had noticed that 2 of my 7 drives doesn't appear as an option for a scratch disk. Your comment on the scratch disks using ctrl+alt reminded me so I tried that. There are only 4 choices there, but my missing drives (in PS) showed as available, so I chose one of those. PS opened & I checked pref/scratch disks (which there are 5 choices in PS) & the drive I just added wasn't there. The only thing changed was the one I unchecked in ctrl+alt was now unchecked in PS. The only reason I can think of is that that drive has an operating system installed & the available ones don't except for C: which I found has to be the 1st scratch disk. I tried making it last thinking the OS might slow things down, but it wouldn't work. There is another post about PS 2017 having less RAM available than the earlier version. Check it out in PS/Help/System Info. 
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Adam Jerugim, Employee

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Can you do me a favor and show me a screenshot of task manager when PS is running slow?  I'm looking for something like this:

Also, do you have any other Adobe apps running or browsers when PS is running slow?

Thanks,
Adam
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Creative Catalyst

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I will do that, but Photoshop is always using upwards of 60%-70% of the RAM and 8%-10% of the CPU. If I kill process that I don't need, it does nothing to fix the issue. Even if I manage them from the Windows Services Manager utility, instead of the Task Manager utility. Closing browsers out does little to nothing to help. However, with 16GB of RAM, 4 SSD scratch discs, an i7, and dedicated graphics, I feel like I Photoshop should be able to handle a 10KB image without freezing up my computer. It hasn't happened in other versions, so why now? It's not like I made changes to my computer. This is a new behavior as of the CC 2017 update. The previous version worked perfectly, and my workflow hasn't changed.
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Adam Jerugim, Employee

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If you haven't done so already, try deleting the PS prefs (shift-cntrl-alt on launch, or use the button on Preferences > General).  We've seen at least one case where the preferences weren't migrated correctly.

If that doesn't help, try disabling Font Previews (Type > Font Preview Size > None).

Also you can try going to Preferences > Plug-ins and uncheck all the options there - then quit and re-launch PS.

If none of the above help, feel free to contact me directly so we can keep working on this at: first name dot last name at adobe dot com

I'd even be willing to get on a plane to CO if that's what it takes to get to the bottom of this.

Thanks,
Adam
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Creative Catalyst

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You're a rockstar man. Thanks. I will try all of these and see if I can get it to work. I appreciate your attention in this matter. Thank you. Sincerely.
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Alex Breems

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"Disabling Font Preview" reduces freeze on my computer.
But in PS 2015 "Font Preview" is working great.

Can you fix it in next update?
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Dan Scan

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I reverted back to 2015.5  Problem solved lol.  Seriously though, I updated and 2017 was slow and would freeze up looking at fonts. I have an I5 2500k 32GB ram/512GB ssd/GTX 870 4GB ram video card. I do 3D rendering and have no issues with that. 
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Evan Aberman

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@adam  Get on a plane to California... This is a major issue with CC 2017.  It's unusable with no resolution:

https://forums.adobe.com/thread/2231392
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Ellwood Nonnemacher

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For what it's worth, I don't think the issue is unique to Windows.  I have been noticing a
similar issue with Photoshop CC 2017 on macOS.  It does seem to "slow down/lag"
after a short time of opening and closing files.  It only gets to a somewhat annoying point,
but never totally bogs down completely.  Like mentioned here, closing and opening PS CC 2017
seems to "refresh it".  There isn't any one particular tool or operation that is a culprit,
it is generally any operation: starting or ending adjustments, filters (Adobe or 3rd party),
closing files, etc.

This annoyance (at this point for me not severe enough to really call an issue) was not
happening with  PS CC 2015 (any version).  Generally, the best description is 2017 just
does not work smoothly like 2015 did with momentary hangs or just slow to react.

If meaningful, I am working with PS CC 2017 in conjunction with Lightroom CC 2015.8.

BTW, it is a late 2013 27" iMac with 32G of RAM with only those apps running.  A few
peeks at memory usage are showing nowhere near getting into any memory issues.
(Edited)
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dlewandowski

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I'm also having this issue, especially trying to pan around a document. The hand tool gets stuck and I have to hit the space bar to get it to release. It's just overall extremely sluggish. 

Running PS 2017.0.1 on Macbook Pro 15" mid-2015 model, 16gb RAM, 2.2ghz i7, OS 10.12.3
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c6mondi

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Using it professionally (Ps CC2017), first time in years since I had such annoying bugs.............. We (my 3 colleagues and I) are currently experiencing every single issues reported above ( latency of tools, menus, and the cursor increases the longer Photoshop is open, hand tool gets stuck and I have to hit the space bar to get it to release, now it just doesn't want to save my files anymore, reaaaaaally slow response to every single action we're doing even when I relaunch Photoshop).... What can be done? Does my company has to call the customer services?? HELP!!!!!!!!!!!
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c6mondi

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PS: btw we did try the steps given by  Adam Jerugim : still unsuccessful... :(
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Gregory

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I too am having this problem and need a solution quickly. Last week got frustrated and called, they took control of my computer( I let them ) they ended up deleting all my presets. So please do something, I am having to hit the task manager often( when I open task manager most times PS CC 2017 works again for a few moments)
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c6mondi

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Called yesterday the customer services. Did the same they've done to you... Unable to find a solution yet. They have to get back to me today... Will keep you posted if anything comes up if a solution is found... Btw we're four  experiencing those problems. We are working on different computers with different presets.... Same same same!
(Edited)
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Ellwood Nonnemacher

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Still seeing the same old same old here.

Even more bizarre though, is the LR -> PS transfer.  Sometimes it happens
so quick as to not realizing it has transferred to sitting there twiddling ones thumbs
waiting for something to happen.  It appears totally unrelated to what has ben done
to the image in LR.  It just seems like "well this one I'll transfer quick" or "I'll
annoy the user by making this one transfer slow".

I have a CPU monitor in my menu bar and it seems like when the transfer is
slowest, LR & PS are doing nothing until one decides to kick the other.

Also, this is occurring when LR & PS are the only apps open.

And there is also the PS lag issue that seems to grow and shrink at random.
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Mark Harding

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I'm experiencing several of the issues discussed here. Text layers drastically affect performance while visible, and using Undo or Step Backward tends to cause the whole program to grind to a halt for several seconds. I have a great GPU, plenty of RAM, and two SSD scratch disks. None of the fixes recommended so far have helped.
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Christian MacNevin

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I'm seeing this on a Mac as well. It's painfully slow compared to other versions, and I don't see any issues with memory or scratch disk. 6G free memory and CPU never exceeds 10% on an 8 core with 32GB memory. Running Sierra and CC 2017.1.1. Seeing some memory pressure, but nothing serious, and running 'purge' in the terminal doesn't improve things. 
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Sebulba Usb

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This is the same issue I am having! I really can't work anymore! I just can't believe this is happening for such an expensive product! Shame!
(Edited)
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Gregory

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looks like Adobe is really paying attention to our problem, wish there was another way to go I would dump them. Have looked at alternatives but nothing else does what I need.
HEY ADOBE LISTEN TO YOUR CUSTOMERS!!!!!
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Jim M

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I've begun seeing it as well - maybe a for a few months now. I'm just doing basic masking on relatively large image files (~250mb) but I have a 3TB Fusion drive on an iMac with 32gb of ram. When it's bad, i can freeze for 30 sec after a single brush stroke.  Not super cool in a professional environment/workflow. 
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Gregory

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I just received an email this morning from Adobe demarcating research about entertainment what is the people. Maybe they should look to their customers and see what's happening to their customers. I personally am much more than disgusted it has really hurt my workload. So far after all this time, no one from Adobe has seen fit to enter into this conversation.
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LEI T

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I have the same issues as explained in the first post. I tried everything and it's always the same problem. For me the best thing to do was to go back on the previous version. On the 2015 i had no problems. This is so frustrating and this problem is known for several months right now and Adobe has still no real responses or fix to propose. I feel like Adobe used us as a beta tester for their version. This is not professionnal at all, especially when it's ruin our workflow.
I waited a lot before to post this but right now i know why people start to change their habits and go on other solution as "Affinity". 

Please, stop to treat us like cobaye. 

I apologize for my english, is not my native language.
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tennet

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I'm also experiencing the same issues as the first post with increasing slow down. I'm running Photoshop 2017.1.1 for image retouching and 3D postwork.

I'm running Windows 10 Pro (64bit), dual xeon cpu's, 64gb ram and GTX 1080Ti GPU. I have no slow down issues in programs like ZBrush or Cinema 4D that I also use Daily, so this seems to be related to Photoshop and Adobe.

I'm running Photoshop on my Mac Pro also (same PS version) and there it seems to run smooth (at least smoother), so luckily I can switch to my Mac for all the Photoshop production for now, but it does slow down my workflow a lot.

Looking forwards to a solution to this.
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gchristo33

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I'm experiencing the same issue with latest 2017 update.  I've reverted back to the first 2017 version. It seems to have helped.
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Gregory

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Another issue I have contended with is the use of the bracket keys to changes brush sizes. If I hit the keys several times to change sizes it goes slowly until it gets to the number of times I hit the key.  If I had a truly good alternative I would drop Adobe i n a heartbeat, as it seems they really are not listening to those of us that have issues. I guess I will go get some cheese to go with my whine.
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jamie2525

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I don't understand how can we pay so much for this product and it not work! Not only should they fix this immediately, but we should get a refund for the past 6 months that this bug has been present. 

I called, they took control of computer, reset my preferences. Worked for about ten minutes, then later returned to slowness. I have top of the line macbook.  This bug makes photoshop unusable, so I tried affinity, a competitor software, which was good, but didn't quite do all the things photoshop does. I need photoshop!

How do we get the engineers at Adobe to notice this, not the customer support?
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jamie2525

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I may have found the issue for me, not sure if it same for others!

I just reset my preferences again and it worked and then I adjusted my preferences one at a time to see if any of them was the cause and I think I found it!

The slowness occurs when I undock the window from the tab.

Now, although this fixes the problem for me, I do not want to 'open new documents in tabs'. I like to be able to see multiple things at the same time. Anyway, now that I found the issue, please let photoshop engineers know so they can fix it.
(Edited)
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Adam Jerugim, Employee

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Hi Jamie,

Before we start investigating the slowdown with floating windows vs. tabbed docs, can you confirm that the issue also occurs in the latest update, PS CC 2018?  Thanks.
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jamie2525

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Yes, very latest release ... Photoshop CC 2018   v 19.0

Was happening before that too, it's the reason I updated in the first place.  Just went through a ton of other settings and none of them affected the slowness, just the window docking.
(Edited)
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Mark Williams

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yes its hapening for me in CC 2018, particularly when I try to scale a layer up and down using the shift key to keep in proportion 
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Key

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OMG this is crazy but I had the same problem and FINALLY I found your post. The slowness occurs when I undock the window from the tab. I would have never found this out by myself because I NEVER work in tabbed windows. Did you ever find a solution for this?
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Christian MacNevin

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Since we're piling on about performance issues, hitting tab to show and hide menus (which I do obsessively) generally freezes the system and the document turns black. This effect takes longer and longer to resolve as the performance gets worse.
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tennet

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I’m running Photoshop CC 2017 on my 8-core Mac Pro and it works fine. My Wacom tablet also works flawless on the Mac. It may crash sometimes, but not very often at all.


But I also have a top spec Windows 10 workstation with 28-physical cores, GTX 1080Ti GPU, 64GB RAM and on this machine Photoshop CC 2018 is almost unusable professionally (CC 2017 behaved the same). My Wacom tablet pressure sensitivity (same as I use on the Mac, using a KVM switch to flip between mac/pc) is often not recognized by Photoshop and the pen freezes Photoshop when doing very basic commands like drawing selections or using the ’path tool’. Photoshop often just freezes on the Win10 PC so I need to force quit it. When it freezes during drawing selection masks (or paths, brushing, cloning etc) I often only need to hit Alt+TAB twice to switch program back and forth and Photoshop ”refreshes” again..


I run a lot of other 3d programs on the Win10 machine and all of them run smooth all days, so this is really only a Photoshop issue.


I’ve read many comments from other Windows users who experience the same problems, so I’m really confused why Adobe won’t address this?!
(Edited)
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Christian MacNevin

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I have all the above problems, on my 8 core Mac. I run large files and really use the hell out of my system though. Any chance that's the difference between your two machines?
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tennet

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I also use my Mac Pro for professional retouching and postwork (large compositing projects, +1-2GB files) and my Mac has no problems handling large documents. I do all my final Photoshop work on the Mac, just because it's my "native" OS.

I use my PC workstation for 3D work and rendering, so I really need Photoshop to run smoothly in Windows also. And in my case the file sizes has nothing to do with the freezes or lag in Photoshop/Windows - it happens on smaller files also.
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Christian MacNevin

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Yeah, mine too. Not sure why I see the same issues the Windows users do. 
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Ray Johnson

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I think we should all post some negative things about Adobe on social media. I've been using PS since version 1 and the last 2-3 years have been the absolute worst for stability. Maybe a few of my influencers can reach out to 40mil people and get their attention.. Maybe start some negative memes that go viral.. Fix this Adobe, before it gets worse
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Adam Jerugim, Employee

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Here's something to try, as suggested by another Forum user:
"Delete the AAMUpdater folder and the OOBE folder in the C:\Users\[your user name\AppData\Local\Adobe folder. You may not be able to completely delete the AAMUpdater folder, as AAM is running. I then did a reinstall of the AAM, actually, since it was installed, and I just deleted part of it, It gave me an option to repair it, which I did. I don't know why this worked, but it did."

Please let me know if this helps. Thanks.