Premiere Elements: Unable to install using disks

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  • Updated 7 years ago
  • (Edited)
My fear of "Upgrade" came full circle this past weekend. Having experienced problems every time I upgrade PSE (from 4.x to 6.x to 8.x), I decided to purchase a complete DVD set for PSE/PRE 10. For me, that's a 60+ mile round trip to Fairfax, VA's Micro Center. I was successful at installing PSE 10, but very unsuccessful at installing PRE 10. After accessing Adobe's Chat service, I was told to call back on Monday for technical support. Because I did not want to wait until Monday, I decided to download PRE 10 (trial version) with the hopes that it would be a later version than the one I had on DVD. After 10 hours of downloading, it proved to be a better version and did install. So now, I have the DVDs for PRE 10 that are useless if I ever want to reload my PRE 10 again - would it be possible to get replacement DVD for free(?) I then started using PSE 10 only to find that the feature activated via "Preferences" called "Folder Location View" which I've been using for several years (PSE 8.x) was NOT listed in the Preferences for PSE 10. I spent another three hours searching blogs for possible solutions - - found that the single command: "Option-Command-3" did the trick (would have been nice to see the option in Preferences). So far, I've only noticed one reportable bug: After using PSE, and doing a 'save-as' to a different folder than where the RAW photo is stored to a .jpg file; then closing the PSE editor. The next time I use the editor, that .jpg file is still open after I open any other RAW file.
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Donald Casavecchia

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Posted 7 years ago

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Brett N, Official Rep

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First off, the DVD contents for Premiere Elements are identical to the files you download. Couldn't say for sure why one was working but the other was not beyond some possible conflict with the drive itself. You may have a damaged or defective disk, but this is unlikely. To test whether this is the case, you can try copying the contents of the disk to the hard drive (which would have been much faster than downloading the program). If the copy completes successfully, your disk is fine (but this doesn't mean that there wasn't any conflicts with the drive during install). If you encounter an error while copying the files, then there is a problem with the disk and we would gladly replace it for free.

As for Folder Location View in Organizer, you just want to click on the Display button in the top right to choose the different display modes. This was the same in Photoshop Elements 8. In version 8 there is no option to change to the Folder Location View from the Preferences (although there was a Folder Location View category in the Preferences, which determined if you sub-folder viewing). This information could also be found in the application Help (Help > Elements Organizer Help) much faster than trying to search out the information on blogs.

As for the last behavior you report, that sounds impossible. When you close an application, all active files are also closed. When you reopen the application, no files should open automatically (unless you double-clicked a file to open the application and the file with it). Are you saying that you open a Raw file and then an additional JPEG file opens with it? Would you be able to break this down into more detailed steps and possible post some screen shots?