Photoshop: Can not deactivate on laptop

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
I have tried 3 different internet connection, IE and Firefox and it says it can not deactivate. I am upgrading the laptop w.Windows 7 64 bit and it requires a clean install.

Help please.

THANKS!
Photo of Robert M. Vera

Robert M. Vera

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  • frustrated

Posted 4 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Robert, I can see on the backend that you're deactivated fine and have both of your activations available to you. You can go ahead and do your clean install and reactivate after.
Photo of Robert M. Vera

Robert M. Vera

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Thank you.