PS Express - store CC credentials for sharpness and denoise

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  • Idea
  • Updated 4 years ago
  • (Edited)
Hello! Not sure this is the right forum for psp app, but it is where I'm routed. I'm using Psp express on my IPhone and I am a CCcustomer. That means that sharpen and denoise is free. The downside is that I have to enter my email and password every time I open the app which is highly annoying. Not even auto fill in for the email works which makes it extra tedious... What I would like to see is an option in the preferences where you enter your account information once. Thanks.
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Mårten Bergkvist

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Posted 4 years ago

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Photo of Atul Aggarwal

Atul Aggarwal, Employee

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Are you getting the dialog to enter username and password even when you are using the app on the same day or when you open the app after some days?

Also can you attach the screenshot you are getting after clicking on Sharpen/Denoise?

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Mårten Bergkvist

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Photo of Amit Kumar Gupta

Amit Kumar Gupta, Employee

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I don't see this issue on my phone. It looks like you are somehow getting logged out of Adobe Id or Sign In is not successful.
Are you using another Adobe id on another adobe product or did you change the date of you phone?

Please follow these steps and check if you are getting the issue
1. Launch app
2. Open photo
3. Apply Defog and Sign in with Adobe ID
4. Notice that Defog and other premium are unlocked
5. Kill app and relaunch
6. Verify it its still Signed in to adobe ID