Elements v12 MP4 video no thumbnail in Organizer was fine in v11

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  • Updated 5 years ago
  • (Edited)
Just upgraded PSE & PE v11 to v12 now mp4 videos do not show thumbnails in Elements Organizer, video does play but no sound . Video with sound does play in output projects.
Same mp4's on same PC work fine in PSE & PE v11?
Have upgraded to latest version of Quicktime.
Photo of Phil Lalonde

Phil Lalonde

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Posted 5 years ago

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Photo of Larry Franks

Larry Franks

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Loss of the thumbnails is a "feature" and documented elsewhere as such. However, it should still play the video and the sound. I have the symptom that the audio plays but the video does not.

Help, please. ;~)

Larry F.