Photoshop Elements: Application quits unexpectedly

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  • Problem
  • Updated 9 years ago
  • (Edited)
every time i click on video tutorial in the help menu the program quits unexpectedly. can anyone tell me why?
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vivian sullivan

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  • frustrated

Posted 9 years ago

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Foster Brereton, Programmer

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Hi Vivian,

I'm sorry to hear the video tutorials are causing the application to quit unexpectedly. Can you tell us more about the version of Elements you are running? Also, if you can provide details about your computer (OS, version, RAM, etc.) that would help us in trying to reproduce the issue.
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vivian sullivan

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mac OS 10.6.7 4GB memory. Using PSE 8. Anytime I click anything that connects me to the internet the program quits. this is what the error says *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'
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Chris Cox

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That does seem to be a frequent crash in Elements 8.

I'm not exactly sure about the cause, but it appears to be due to files or folders not being where they are supposed to be. That could be due to disk permission errors, files/folders being deleted, or moving the application to another disk without running the installer. The OS is crashing when it can't find the helper application (Adobe Help, or your web browser).
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vivian sullivan

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So do I just restart constantly? Should I download the program again? This is not fun. Now the new message when it quits is: Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'
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Chris Cox

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I'm not sure - that depends on what has changed on your machine since you installed the software. What was moved or deleted? What permissions got changed.
Yes, reinstalling is likely to solve the problem.
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Foster Brereton, Programmer

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Official Response
Given the issue I believe the following URL should take you to a series of tutorials on Elements 8. It's a manual workaround but hopefully enough to get you unstuck:

http://tv.adobe.com/show/learn-photos...

Here's a URL with tutorials for the Mac version, too (though I'm not sure what [if any] differences there are between these and the tutorials at the above link):

http://tv.adobe.com/show/learn-photos...
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vivian sullivan

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It is not just tutorials. It is also getting started, key concepts, support ect.