Photoshop Elements: PSE 9.0 Editor fails to start a second time without a PC reboot

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  • Updated 7 years ago
  • (Edited)
I have just installed the trial version of photoshop elements 9.0 on my PC running windows 7. The PSE programme works OK the first time I use it after starting the PC however if I exit the PSE prpgramme then try to start it up again the editor programme fails to start (no error message is displayed). If I then restart the PC the PSE prgoramme works again but the fault is repeated if I exit the PSE programme then try to start the PSE programme without restarting the PC. Can you suggest a fix for this as I would like to purchase PSE at the end of the trial period but don't want this issue to persist.
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Barry Barton

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Posted 7 years ago

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Photo of Brett N

Brett N, Official Rep

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If the program fails to relaunch after a successful launch but works again after rebooting, suggests that it is not shutting down correctly. Check Task Manager to see if PhotoshopElementsEditor.exe is still listed as running in the Processes tab. If it is, try ending the Process and try to relaunch.
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will wilson

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OK Brett

That's the work around, but now how do I fix it?
The problem will continue.

ww
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will wilson

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I should mention, I am using PSE 10

Thanks
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Brett N, Official Rep

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So, now we have the question as to why it's not shutting down correctly. Good question, for which there is no a single answer for everyone that encounters such an issue.

There could be a number of causes. The most likely of which is that there is a program running on the computer that is preventing the correct shut down of PSE.

To test if this is the cause, we would want to shut down unnecessary applications (at least for the duration of the test). If you find that PSE closes and reopens correctly during this test, we know that something running on your system is the cause. However, finding out which will be the real trick. Basically you would want to turn on some of your items, and retest. If the behavior recurs, turn off some more items. If it does not recur, turn on some more items. In other words, process of elimination.

Use this document to get you started:
Restart Windows in a modified mode | Windows 7, Vista