Elements 7 and 12 cannot load and this seems to be a very common problem.

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  • Updated 5 years ago
  • (Edited)
I have been using PSE7 for a number of years. A few days ago it stopped working. I tried all the usual things but could not get it to go. So I uninstalled and reinstalled it. Now it would not load the error reported was "because the ICC profile description is invalid". On Goggling this, I found it a common problem. Once again I tried everything the Adobe as well as others recommended but it would not load. When I contacted Adobe I was told that you could not help me as you only support current software, but I was directed to a site where you said I might find help. This site did not exist. So I thought I would try the PSE 12. I downloaded the trial version. It came up with the error while installing Shared Technologies. Once again I went through all the procedures you recommended with no effect. And once again Goggling the problem I found it was a very common issue and one which seemed unable to be fixed. I frustration I loaded Paint Shop and it worked perfectly.
Clearly you have some major problems with the stability of your products. I am afraid that I cannot recommend them to anyone. I hope that you will recognise this complaint as a gift and try to make your products more reliable.
Robert Brook, Glen Iris, Vic Australia
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Robert Brook

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Posted 5 years ago

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