Elements: 11 Mac Enhance > Color Variations problem

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Latest update to PSE 11 Mac did not correct the Color Variations window problem where the font is too big for the label fields causing letters and words to disappear so that you can't tell what the controls are. This is serious enough that I'm going to hold off buying PSE 11 until it is corrected.

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Localboy56

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  • disappointed

Posted 6 years ago

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Domnic.rj23, Employee

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Can you provide information about the resolution of your mac. The minimum supported resolution for PSE11 is 1024x768
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Localboy56

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HI Dominic - This problem is on my 21.5" 2012 iMac running OS 10.8 with resolution set at 1920 x 1080 px. Has anyone else reported this problem or is it just me?
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Localboy56

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I thought I'd try installing the PSE11 Mac trial on my late 2007 Macbook running OS 10.7 to see if the problem with the Color Variations window would replicate there.

First the PSE11 installer said I needed Adobe Air on the computer so I took care of that.

Now the Adobe Download Assistant I just downloaded from the PSE 11 website comes up with an error saying it could not be installed because the installer is damaged and to get a new installer from the application author? Hmmm....
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Localboy56

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I went ahead and purchased the download version of PSE11 Mac on Amazon since I really do like PSE's updated interface and its performance generally. I was able to get it installed fine on the Macbook and lo and behold, the Color Variations window exhibits the exact same font display problem. The Macbook's display is set at 1280x800 px which is above the minimum resolution so I think this must be a PSE issue.

Is there a website or email where one can report bugs directly to the Adobe developers? It's not a show-stopper but it would be nice to know that a solution is in work!
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Chris Cox

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That would be this website...
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Localboy56

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OK, thanks Chris.
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Domnic.rj23, Employee

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I tried working out the problem on my Macbook at resolutions 1280x800px and 1920x1080px. But i can't find the problem on my machine.
Is it possible that you use some software to change the DPI for mac. Something like Tinkertool probably.
Screenshot at 1280x800:
Screenshot at 1920x1080:
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Localboy56

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Dominic - Thanks for the additional information.

I haven't used Tinker Tool on either computer before. I downloaded it this afternoon to see if it could tell me what the dpi was set at on my Mac but it didn't seem to have any way to see what the dpi was or to change it.

Do you think this could be related to the graphics card?
2012 iMac - AMD Radeon HD 6770M 512 MB
2007 iBook - Intel GMAX3100 144 MB
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Localboy56

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I tried installing PSE11 on my wife's iMac running OS 10.6 Mountain Lion and the Color Variations window looks fine. So I used the uninstaller to remove PSE11 from the Macbook and searched for any other PSE11 files which I also removed, restarted the computer, then reinstalled PSE 11. The Color Variations window is still messed up.

Summary:
Color Variations Window OK on an iMac running OS 10.6
Color Variations Window distorted on Macbook running OS 10.7
Color Variations Window distorted on an iMac running OS 10.8

I guess I would love to hear how the Color Variations window looks on other peoples' Macs running Lion or Mountain Lion.
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Localboy56

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Today I uninstalled PSE 11 from my Macbook running Lion and reinstalled PSE 10. The Color Variations window in PSE 10 looks fine. Then I reinstalled PSE 11 on the Macbook and its Color Variations window is still screwed up. I don't think the problem is with my set ups.

Dominic: are you running Lion or Mountain Lion OS on your Macbook that didn't show the problem?

Chris Cox: has Adobe had any other reports of this problem with PSE 11 in Lion or Mountain Lion and if so is there a fix in work?
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Chris Cox

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The only reports of this problem that I've seen, are right here in this topic (and that's just from you). It does not seem to be a widespread problem.
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Pete Green, Customer Advocate

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Could it be caused by a preference localboy?

What if you open PSE's General Preferences, then click the "Reset Preferences on Next Launch" button, then restart the Editor?

Does this resolve the color variations text size issue?
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Localboy56

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Hi Peter - Thanks for the suggestion. Unfortunately, resetting all preferences then re-launching the application didn’t correct the problem on either my iMac or Macbook.

I’ve noted that other color editing windows in PSE11 look OK on both my Macbook and iMac so I don’t think this is a font problem (see screenshots of Color Curves and Convert to Black & White). It’s just the Color Variations window that has the control labeling issue.

The problem manifests itself on the two Macs that are running Lion and Mountain Lion. PSE11’s Color Variations window looks OK on my wife’s iMac which is running Snow Leopard. At some point in the near future I’m hoping to update her iMac to Mountain Lion and to see which way the problem goes. Thanks again for your help!



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Pete Green, Customer Advocate

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Could there be some software that's causing some of the text to display differently?
What if you create a new administrative user account and check the color variations window in the new user, do you still see the same large text in the window?
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Chris Cox

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My guess is that there is some utility changing the UI drawing, or that the font cache is messed up in some way (returning bogus font information for the UI font).
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Localboy56

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Pete - Logging in as a new user seems to have corrected the font issue. Yay! Any suggestions for tracking down the culprit? Thanks again for your help.
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Pete Green, Customer Advocate

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Good to know a new user account fixed it. That means there is either a preference (which we ruled out PSE's earlier), or some software loading with your user account that is likely causing the text issue.

If you go into your users & groups system preference again, and click on your main user account on the left, then click "Login Items" on the right. Go through that list, maybe even just remove all of the entries in the login item list.
You will need to highlight the items and click the - button to remove them, not by using the "hide" check mark.

Prior to removing the items in the list, make a note of what is in there and let us know.

Remove the login items, then log out, and log back in, then try PSE again.

If by removing the login items the issue is resolved, we definitely would like to know which items are in that list that may be causing the conflict.
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Localboy56

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Hi Pete - I tried removing all login items and unfortunately that didn't solve the Color Variations font problem. I guess I could move all my current user stuff into the new user file but that is kind of an overwhelming thought right now.

Can you think of any other possible files that might be causing this?

Thanks!
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Brett N, Official Rep

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At first I thought this might be caused by the font size being set larger somehow. But when I overlap your screen shots with those of Domnic what I see is the fonts are the same size, but all of the boxes are smaller. Your OK, Cancel, Help, etc buttons are all narrower. The vertical line that separates steps 1 and 2 from 3 is shifted far to the left (which is causing the squish of the options in step 1).

This would seem to come from some user preference for the OS appearance. Such a preference would be reset to default by going to a new user account. I would suggest going to System Preferences (under the Apple Menu) and verifying whether the settings are the same between your normal user account (where things don't look right in Color Variations) and the new user account (where things look correct) in such Preferences as Appearance and Universal Access (there may be others that need looking into, but these are the most likely culprits).
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Brett N, Official Rep

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Assuming this is a setting that is coming from Adobe, try completely clearing out the Adobe settings. Go to ~/Library/ and drag the Preferences folder to the desktop (these are your personalized settings for all the applications you use, deleteing this folder should cause no harm, but you will lose any customization you have done, that is why we want to move the file rather than delete it). Then go to ~/Library/Application Support/ and move the Adobe folder to your desktop. Restart the computer and retry PSE Color Variations.

If that still doesn't work, do you have xCode (check your Applications folder)?
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Localboy56

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Hi Brett - Thank you for your suggestions. I didn't see any anomalous settings in my General or Accessibility pref panes.

I'll see what happens moving the Preferences and Application Support folders tomorrow and will post the results.
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Localboy56

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Hi Brett - Moving the Preferences and Application Support folders out of my Library folder corrected the Color Variations problem too. So I guess I should just go with the keep the newly created folders and customize as I go along? That seems like it would be easier than moving over to the new user account.

Thanks a lot for your help!
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Chris Cox

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You really want a lot of the stuff in Application Support.
And you might want stuff from preferences.

Try putting stuff back a few folders/files at a time.
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Localboy56

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I only took out the Adobe folder in Application Support and recreating all my preferences really wasn't all that time-consuming. But thanks for the suggestions.
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Pete Green, Customer Advocate

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Localboy, if you still have the Application support files you removed, could you zip them up, and either share them to dropbox, or send them directly to my email address? petgreen [at] adobe [dot] com

The engineers would like to investigate what was causing the issue.

Thanks
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Localboy56

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Pete - Sorry but I trashed them last night and I don't have a backup of them I'm afraid. I just was so happy to have things back to normal!
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Localboy56

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I ended up keeping the new Preference and Adobe Application Support folders and doing a minimal amount of set-up so everything is about 90% back to where it was before. And the Color Variations window in Photoshop Elements 11 is now back to normal so it's all good.

Thanks Brett and Chris!
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Pete Green, Customer Advocate

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Good to hear it's working for you localboy!

Thanks for working with us!