Elements: PSE 11 blank window when opening a file.

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  • Updated 5 years ago
  • Solved
  • (Edited)
All of the sudden today, my PSE 11 isn't opening files anymore. I have tried several different files, but the program opens with a blank window. I tried opening recent files, launching them straight from their folders, etc. HELP!!
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dr roberts

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Posted 5 years ago

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dr roberts

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BTW I have Win 7 and a brand new HP laptop. The program was working 20 mins ago, but I went to open another file and nothing happened, so I closed it and re-opened. Still no files will open. ?!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hmm. Did you update the OS? Or a video driver?
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dr roberts

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No.

But I updated PSE & restarted the computer, and got a file to open. However now the text changes I made won't save when I click the 'check'.

???
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you press ctrl + return, does it commit the text?
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dr roberts

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Who can I contact about this? Because my touchpad is working outside of Adobe, and it's working WITHIN PSE except for the text function, from what I can tell. I bought the program a month ago, there should be some sort of support for a wonky program...
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dr roberts

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I spent several hours on chat with someone in India & he got onto my computer remotely and couldn't figure it out either. He suggested I remove 3 fonts that I had downloaded recently. Then we hung up and I rebooted the computer, and ran an anti-virus. It started working once it came back on, so IDK if it was the fonts or what (though I had them on my old laptop with no trouble, but who knows).

Only took me 6+ hrs to get back to work. (sigh)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ahh, yes. Be careful when adding things like fonts from untrusted sources. For other folks who need to troubleshoot fonts: http://blogs.adobe.com/crawlspace/201...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks for closing the loop!