Photoshop Elements: Welcome Screen does not close completely

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  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
I thought it was time to upgrade from PSE7 to the newest version. Installed PSE10 OK on my desktop running Windows Vista, however I find that once I have used PSE10 and close the application, it physically closes but leaves a process running (Photoshop Elements 10.0.exe *32). This means that I can't open PSE10 again without ending that process either by restarting my machine or stopping the process from the Task Manager.

Any thoughts as to why this happens and, more importantly, how to fix it?
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KayR

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Posted 7 years ago

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Brett N, Official Rep

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The program file "Photoshop Elements 10.0.exe" belongs to the Welcome Screen, not the Organizer (PhotoshopElementsOrganizer.exe) or the Editor (PhotoshopElementsEditor.exe).

Normally, the Welcome Screen closes automatically when you choose the Editor or the Organizer, but there are ways to trick it and cause it not to close (such as selecting the Organizer and then the Editor before the Welcome Screen has a chance to close or the Organizer opens).

We will want to make sure that the Welcome Screen is running correctly. Have you signed into your Photoshop.com account? If so, is your account information displayed at the bottom of the Welcome Screen?

Also, try right-clicking on the desktop shortcut and choose Run as Administrator. If this makes the issue go away, you can enable the Run as Admin option permanently from the shortcut properties (right-click the shortcut, choose Properties, then put a check in the "Run this program as an administrator" under the Compatibility tab).
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Justin Long

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I am having the exact same issue. The only additional info to add is that I selected the Settings link on the Welcome screen, and and chose to "Always Launch Elements Organizer Only." I would hardly call this "tricking it" as you describe above.

Now when I launch from a shortcut, it starts both organizer and Welcome, but the Welcome screen process gets hung up.

When launching directly to the Welcome screen, things work fine, and all processes end as you describe. The problem is that the Welcome screen is a needless application. I just want to go to the organizer. Please make this function work.
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Raymond Tamos

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I have the same problems as Kay R and Justin Long. Also, I noticed that clicking on the house at the top of the screen should bring up the Welcome screen. It does not. BUG!!!!

Once the Welcome Screen is set to launch only the editor, or only the organizer, it should do that AND it does. The PROBLEM IS THAT THE Photoshop Elements 10.0.exe process is NOT TERMINATED upon the launch of the editor and/or organizer nor when the editor and/or organizer is close.

I should NOT HAVE TO HIT CNTL ALT DEL and close Photoshop Elements 10.0.exe manually. PSE should do that!!!!!!!

ALSO, I should not have to do anything to "trick" PSE into working properly or have to sign in to my photoshop.com account. Brett N must be sniffing something or is just plain loonie to think this.
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Justin Long

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I did find a fix to this issue. Completely delete the desktop shortcut that is automatically set up by Elements on installation. Browse to the Organizer.exe in the install directory and create your own shortcut to that, rather than trying to customize the launch via the Welcome screen application.

The whole problem is that regardless what you select in the Welcome Screen, the default shortcut always tries to launch the Welcome Screen first and then immediately navigate to the Organizer, failing to cleanly close the Welcome Screen Application. It also uses more system resources when doing this.

Creating your own shortcut only launches the one process, and ultimately closes cleanly on exit.

In my opinion, it's pretty lazy development work when you don't test the launch application.