Elements Organizer: Program has stopped working error

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I get the message "Adobe Photoshop Elements 10 has stopped working" every time when I start the program. After a clean boot, the program appears behind the error dialog beofre I click anything. I click "close the program" and the dialog goes away and PSE works fine.

Sometimes PSE does not start at all and I have to use the Task Manager to kill the process named PhotoshopElementsOrganizer.exe. After I kill it, PSE will start again but with the "...stopped working" message again.
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William Graves

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Posted 7 years ago

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Brett N, Official Rep

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That is a very curious behavior. Has it always done this?

I'd suggest starting by disabling background process which may be preventing the application from correctly allocating resources. Follow these instructions: Disable startup items, services | Windows
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William Graves

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Traced this far:
1. Welcome screen; Settings / Always Launch Elements Organizer Only
2. Now start by clicking shortcut to Welcome screen. This works first time only!

Try this:
Start by clicking a shortcut to PhotoshopElementsOrganizer.exe
This works ok.

Also clear up Welcome screen settings so you get welcome screen again. Select Organizer from Welcome screen - this also works.

So it appears to be associatted with the "Settings / Always Launch Elements Organizer Only".
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Brett N, Official Rep

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I can't think of any reason for the program to behave differently when you use the modification of the Welcome Screen. The easiest solution would be to simply create a direct to Organizer shortcut on your desktop to bypass the Welcome Screen completely.

Solution 2: Bypass the Welcome Screen | Photoshop Elements
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Harry Moran

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My new Photoshop Elements 10 regularly gives me the "Photoshop Elements has stopped working" error. My PC is fast, has 6 Gb or RAM, runs Windows Vista SP2 64 bit. Photoshop Elements 7 has run on this PC with no problem for over 2 years. I am ready to send PSE 10 back for a refund.
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Chris Cox

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Are you talking about the Editor or Organizer?
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Harry Moran

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I am talking about the editor when using the new background tool.
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Gus Thomasson

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I want my money back
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Brett N, Official Rep

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Harry, this particular forum post is about issues with the Elements Organizer crashing. An issue that could have one of a many different causes. If you have an issue related to using the Background (Eraser?) tool, you would make a new post.

Gus, we do not sell or refund the software on this site. Please call Adobe Customer Service: 800-833-6687
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Michael Burke

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Seems like a lot of people have this problem but I've yet to see a solution.

My problem started with PSE 8. Was advised to upgrade to 10. Did that....same problem. "Photoshop Elements 10 Has Stopped Working....." message.a few seconds after it opens. Not open long enough to change any settings. Problem seems to always occur while "Generataing Thumbnails" wheel is spinning at bottom. Some threads say it's caused by a corrupt file---but I had deleted all files added since preoblem started from catalog by moving them to another location so they couldn't load---no difference.
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Michael Burke

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Seems like a lot of people have this problem but I've yet to see a solution. The program shuts down a few second after the organizer opens.

My problem started with PSE 8. Was advised to upgrade to 10. Did that....same problem. "Photoshop Elements 10 Has Stopped Working....." message.a few seconds after it opens. Not open long enough to change any settings. Problem seems to always occur while "Generating Thumbnails" wheel is spinning at bottom. Some threads say it's caused by a corrupt file---but I had deleted all files added since problem started from catalog by moving them to another location so they couldn't load---no difference.

Also tried to stop Auto Analyzer from running, since some have suggested that's the problem. However, although I can stop it from loading the first restart after unchecking it in Windows Services tab, it loads when PSE 10 attempts to start, and PSE 10 must re-enable it to load on subsequent PC boots since it's rechecked in the Windows Services tab---though permission was not sought.

Help!!

This reply was created from a merged topic originally titled
Photoshop Elements: PSE 10 Organizer has stopped working.
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Brett N, Official Rep

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Moving your files does not delete them from your catalog, it just disconnects them, meaning there is still information about your files and may even still be a thumbnail, but it will not be able to gather new information.

Try creating a new catalog and see if you still encounter this same crash. You can create a new catalog by holding down the Shift key when launching Elements Organizer (after choosing "Organize" from the Welcome Screen). If you get the timing right, you will see the Catalog Manager, which has a "New" button. Likely, you will not see the problem there. But you can use the new catalog to make changes to settings, including properly disabling Auto-analysis, which should not be started by Windows.
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Michael Burke

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I was able to get to the Catalog Manager and create a new catalog. Unchecked all the Auto-analysis buttons--except the 2 on the bottom "Run Analyzer on System Startup" and "Run Analyzer Only When System is Idle"--those 2 seem to have the check boxes locked and unchecking is not an option. In any event, the analyzer does not seem to be running when I restart.

Switched to my old catalog---and same stopped working message within seconds, while generating thumbnails. I can switch to catalogs of other users and they open OK..I Have used the repair catalog option--it says no errors found. I repair anyway...same result.

Here's the Windows Error Report:

Problem signature
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsOrganizer.exe
Application Version: 10.0.0.0
Application Timestamp: 4e5e9821
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
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Michael Burke

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I have to assume there's a problem with a recently added file, since the program worked fine until recently. I'm also guessing that it's likely a video file, although I've added video files before with the same camera without incident. I have noticed that there are no thumbnails for the last video in the catalog (which I can spot in the nanosecond before the error message appears). I think it's possible that thumbnails were not generated for all video files previously, but I'm grasping at straws trying to find a connection to the onset of the problem.

Is there a way to remove video files from the catalog without opening the catalog? The crash occurs just after the catalog is opened, so there's no time to delete files from the catalog.
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Brett N, Official Rep

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Yes, that sounds like exactly the problem. However, there isn't really a way to delete catalog database entries from outside the Organizer (unless you are a very skilled SQLite database engineer). You may be able to find the file on your hard drive (if you know where it is), and move it to a different location, rename it, or delete it (your preference), which will prevent (or at least slow down) the Organizer's attempt to read that file and prevent a crash. Then you should be able to delete the reference from the catalog.
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Michael Burke

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The only info I can get from the Organizer window before it crashes is that there were 5 video files dated Dec. 30 that do not have thumbnails, and one is 24:53 long. I don't recall ever importing a file that long, and I did not activate any watched folders. I do have an Eye-Fi card that automatically uploads photos and videos to folders, but I don't think the files are automatically imported into PSE Organizer and I can't currently find any file that long using Explorer.

Kind of running out of options and ideas. Will try reinstalling, but after that, may have to give up.
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Brett N, Official Rep

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I can almost guarantee that reinstallation will NOT resolve this issue. So I wouldn't suggest trying it. It really seems that there are video files in your catalog that are not getting along with Organizer. As it tries to generate a thumbnail by reading the file, it crashes, likely do to a codec conflict. (Then again, it could be something wrong with the file itself). If you know the file format (MOV, AVI, etc) and the date, you should be able to perform a Windows search to find the files, if you cannot pull that information out of the Organizer before it crashes.
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Michael Burke

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Success!!! I located the folder where my video uploads were stored. Moved it and renamed it. Opened PSE 10 Organizer---and it didn't crash. I deleted the remaining thumbnails relating to the relocated video, and I can now use the program again with my old catalog. Not sure which video file type was the problem, but I suspect it was the AVCHD from my Sony Cybershot. Moral of story---don't add any video (at least not AVCHD) to the catalog.

Thanks for all the help and suggestions. Hope this helps others with similar problems.
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Michael Burke

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This is definitely an issue relating to just my catalog. I can open catalogs of other users without any problem. When I create a new catalog, it will accept imported files that had been in my old catalog, but at some point, it inevitably crashes with the same error message. I would have thought it was a recent file that must be creating the problem since it worked Ok up until a couple of months ago, but I was able to import 3 years of images starting with the most recent before the crash was reproduced.
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woodard@msn.com

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Just google "Elements Organizer" and look at all the threads about the exact same problem. As consistent and reproducible as the error and failure is you'd think it would be pretty easy to track down the problem. But it seems that's never the case with software.

I spent 3-4 days trying to get it to work properly. It always worked with a new catalog and a few jpeg images but inevitably would start crashing when I tried to import larger subsets of my media. Windows exception code 5 is not real helpful as there are many things that can cause that. Most of the time it says that PhotoshopElementsOrganizer.exe is the failing program and module but occasionally it will show PSEO as the failing program but one of the codecs as the failing module. I finally gave up on it and have just been watching the boards.

You know that the developers gave it a good test before releasing it so I can only assume that their test environment/data did not do a good job of reflecting what exists across the community.

I hope the Adobe folks are working on it and a solution is on the way.
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woodard@msn.com

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Thanks for your reply Brett. Certainly no problem here understanding how difficult it is to thoroughly test software. Nevertheless, the basic function of an organizer program is to acquire and manage multiple media files and file types and you would expect that to work at a minimum. However, that is where EO10 is failing.

I haven't gotten far enough along with the setup to get a sense of how reliably and how well it performs its added features. Well, that's not entirely true. If I import a small subset of just jpegs then everything [almost] works just like advertised and demonstrated on the demo videos. I say almost because even then it gets confused with the windows drive and folder configuration. I keep a mirror copy of my picture and video files on another hard drive. If that drive is online then EO10 uses it for import and watch functions even though I explicitly tell it to use the folders on the C: drive.

My Windows 7 Professional, sp1 environment is installed on a hi-end Intel-based PC and is kept completely current with all OS, driver and Application updates.

Of course there are other codecs installed and probably 30% of the time when EO10 quits working the event written out will show one of them as the failing module for the failing program PhotoshopElementsOrganizer.exe and the rest of the time it shows the failing program and module as being PhotoshopElementsOrganizer.exe.

It doesn't have to be that way. For contrast:

Six year old Microsoft Digital Image Suite, which hasn't been supported in a few years and can't even be reinstalled on a current Win7 environment, will automatically find and import all media types and files on my PC without errors and performs its organization and management functions without error.

Microsoft Windows Live Photo Gallery will automatically find and import all media types and files on my PC without errors and performs its value-add (organization, management and face recognition) functions without error.

Google Picasa 3 will automatically find and import all media types and files on my PC without errors and performs its value-add (organization, management and face recognition) functions without error.

The EO10 developers have clearly taken a different approach to interacting with the Windows environment than these other developers. At this point it doesn't appear that the different approach is working as well as they probably expected.

Regards,

Howard Woodard
Redmond, WA
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woodard@msn.com

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I forgot to point out that when the program fails and it shows a codec as the failing module the path shows it as a PSEO10 codec.
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Brett N, Official Rep

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PSEO10 is not the name of any codec I am aware of. Are you sure the error references this name as a codec? I suppose it could be a codec that just happens to have its name the same as our initials. Photoshop Elements doesn't install any codecs, so all I know for sure is if this is a codec, it is not ours.
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woodard@msn.com

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:) I just abbreviated. It is showing the correct filename for PSEO10. Btw, if it doesn't install any codecs why does it show the path of the faulting module as being in the PSEO10 directory? See below:

Application Error 3/1/2012 1:09:41 PM Event ID: 1000 Category: 100
Faulting application name: PhotoshopElementsOrganizer.exe, version: 10.0.0.0, time stamp: 0x4e5e9821
Faulting module name: mc_bc_dec_avc.dll, version: 8.5.0.53657, time stamp: 0x4e2f8b98
Exception code: 0xc0000005
Fault offset: 0x0021b25a
Faulting process id: 0x12f0
Faulting application start time: 0x01ccf7e87e521fce
Faulting application path: C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files (x86)\Adobe\Elements 10 Organizer\mc_codecs\mc_bc_dec_avc.dll
Report Id: dc67e7c3-63e2-11e1-bc22-00235400c098
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Brett N, Official Rep

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Ah, here is what we need to know. The problem is with the file "mc_bc_dec_avc.dll", which is the AVC/H.264 Decoder from MainConcept. This tells us that the files you are having trouble with are AVCHD which uses the H264 codec. Do you have a camera that shoots in this format?

We need more info on these files. See if you can't find them on your hard drive and move them to a new location, then you'll be able to remove the catalog entries for them without crashing. They you can decide what to do with the files. If you want to add them to the catalog, we will want to take a closer look at them.
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sdpcmedix

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We have the SAME problem - Brand new, clean install of PSE10. After letting the catalog build, we get the error message whenever we click on any picture we want to edit.

Our computer is powerful: quad-core, 8GB RAM.. so it can't be a processor issue. We ARE running Windows 7, 64-bit.. ? Does anyone else concur with similar specs?
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Brett N, Official Rep

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I doubt your issue has anything to do with your processor. Direct hardware conflicts are extremely rare.

More likely, as with Woodard above, the issue is with conflict other software installed on your system.

When you say "letting the catalog build" do you mean importing files? What types of files are you importing? How many, what size, where are they stored? We'll need some details to help provide a solution.
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sdpcmedix

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Is anyone monitoring this posting still? Like others here, everything worked in PSE 7, but version 10 seems to have some issue! This is driving me crazy! Please, ADOBE, give us something else to try - other than making an ICON for the Organizer (Didn't work in my case - still got an error when clicking a picture and clicking Editor.)
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Brett N, Official Rep

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Yes, this post is still monitored.
As for the solution of making an desktop shortcut, that worked for one person. But this post is about an entirely generic error, that means there are going to be many different causes and thus solutions. Have you tried any of the other solutions suggested here, such as creating a new catalog?
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woodard@msn.com

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The original post was over 3 months ago so it is posible that no one -- at least anyone who might be able to help rather than having the problem themselves -- is monitoring it. I considered opening a new thread but there are already so many related ones I figured Adobe must know about it and are already working on a fix.

I hope I'm not being too naive...
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Brett N, Official Rep

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Although this post was created 3 months ago, my last reply 6 days ago. Not a lot of monitoring happens on the weekends though.
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Fred

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I have the same issue - brand new HP desktop, w7 64bit. The problem occurs when I run as std user, but does NOT occur when I run as Administrator.
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Brett N, Official Rep

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If it works in an Admin but not Standard, then there is something too restrictive about your standard user permissions. And in your particular case, you would have to run in a Admin account. But in most cases, you should be able to run the application in a Standard user (but it is possible to have different system configurations for standard user accounts on different computers).
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Fred

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I spoke to an idiot live chat person who said I had to run Elements as an Admin user. I installed Premiere Elements at the same time and had no problem. Also don't have any problems with the installation on a w7 32bit laptop.
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Michael Burke

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Well, here's my latest. After seemingly solving the problem by relocating my video files so Organizer could not find them, and then deleting the disconnected thumbnails from the catalog, PSE 10 Organizer resumed crashing the other night.

Working backwards to when it was working to try to isolate what I may have done to reproduce the behavior, I realized I had edited some video, including the suspect AVCHD files, in Premiere Elements after the Organizer problem had been solved.

Thinking that the editing in Premiere may have silently placed those video files back into the Organizer (without asking permission, mind you), I repeated what solved the problem earlier, although this time I just renamed the video file folder rather than moving them.

After doing so, I was once again able to start the Organizer and open my catalog. I looked for disconnected thumbnails, and found that, sure enough, the suspect video files had been reinserted in the catalog. I did a search by media type for all video files (which now were all represented by disconnected thumbnails) and removed the files once again from the catalog.

I reverted by video file name back to its original name, and all seems to be well again.

My remaining question: How do I prevent Organizer from adding to the catalog video files (particularly AVCHD) that I use in Premiere that appear to render Organizer unusable. I hope I don't have to go through this process every time I edit video so that Organize won't crash when opening.
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Dan Clark

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Installed Elements 10 last week, worked fine. Today, crashes on attempting to load files, open organizer, etc. Application error: The instruction at 0x0183da referenced memory at 0x096a0000 the memory could not be written. What's wrong? How can I fix this?
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Brett N, Official Rep

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These are memory address errors. They generally don't mean anything specific to the application, rather they are a location on your hard drive or within your RAM. It could be a bad file within Photoshop Elements, meaning reinstallation could be the solution. It could be mismanaged user permissions, so a new user account could be the solution. It could be memory allocated by another application, so disabling startup processes could be the solution.

There is no magic bullet to this issue, the error is system generated and too generic for us to do anything with. You'll need to experiment with they system to pinpoint the root cause: Troubleshoot system errors, freezes | Windows | Adobe software
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Michael Burke

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After months of no problems, PSE 10 started crashing again. Took me a while to realize that problem occurred after editing AVCHD video files in Premiere Elements. Forgot that Premiere Elements adds such media files to Organizer by default. Moved the files, opened Organizer, deleted the disconnected thumbnails--problem solved.

Wish Premiere Elements would stop adding files used in editing to Organizer. I keep forgetting it can't handle AVCHD files without crashing.
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guilherme almeida

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Long thread on this problem, an old one, lots of speculation, suggested workarounds but no real solution from Adobe.