Photoshop Elements: PSE9/10 not responding when left mouse-button is held down for a while using Lasso Tool

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  • Updated 6 years ago
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  • (Edited)
Whenever I try to use the Lasso tool to select specific areas in a photo by holding the left mouse button down to outline the selection, after about 10 seconds or so the program stops responding. It resumes immediately after the button is released. This occurs even if the Lasso tool is not dragged, but simply left in one position.

I uninstalled, then re-installed PSE9, but the problem remains.

I had the same problem with PSE2 when using the Cropping tool (another computer), but when I upgraded to PSE5, the problem did not occur. Any ideas as to what is causing this? Thanks
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EAC

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Posted 7 years ago

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Brett N, Official Rep

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I'm not entirely sure on the cause, but I have observed this same behavior. It happens with a number of tools including the Lasso selection tools and crop, and a number of other tools that involve holding down the Left Mouse Button for an extended period of time. Luckily, it doesn't happen with any of the Brush based tools.

As you mention, the behavior happens after holding down the LMB for about 10 seconds. The issue seems to be one of a break from the video card, as the tool is actually still working. Even though the Lasso tool no longer shows your line of selection being created, the program is still operating and following your mouse. So you can complete your selection and when you release the mouse the area you've been tracing will be in the selection.

But it can be a huge pain and unfortunately I don't know of any workarounds currently.
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Brett N, Official Rep

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Actually, testing this issue again, I'm only able to make it happen once per launch (after it happens once, I have to close and reopen Photoshop Elements to see it again). If that is the case for you, you can do it on purpose once at launch and not have to worry about it again later.

Our engineers have been informed and we'll look into this further.
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Anthony Osborn

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Is it still the case that this issue is not resolved after 10 months? I have tried every solution offered in this blog and not one has worked for me, I followed the 'clean boot' procedure (which also entailed uninstalling McAfee as it cannot be simply turned off) as well as the uninstall/reinstall of PSE10 all to no avail and it is really a problem for me and I'm sure many others. At least Brett, you have identified the problem and told the engineers but how long are they going to take to solve it?
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Brett N, Official Rep

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Not a simple solution on this one, has something to do with the API's used. That kind of fixing requires a deep dive on the software, down to it's core, and can take a very long time.
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EAC

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Thank you, Brett. I tried your suggestion regarding the problem being related to the initial tool application after program launch. Unfortunately, for me at least, the problem continues to occur even after the first attempt.

Also, I tried to make an entire Lasso selection after PSE9 ceases responding, but when the notification appeared that the program is not responding, the image on which I was applying the tool "jumped," making the selection not align properly with the desired object.

I hope a fix can be determined soon; I miss the smooth operation of my old PSE5.
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chris kelishes

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I have the same problem. Even when I keep tracing the photo with lasso, the whole window shifts downward because of the "not responding" message popping up at the top of the screen and so my lasso is off by about half an inch when I release the left mouse button. What can I do to get around this problem?
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Michael Hamon

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Elements 9 and 10 lasso tool fails to complete tracing selection, screen jumps and trace line vanishes. is this a known software problem?

This reply was created from a merged topic originally titled
Photoshop Elements: Lasso tool fails to complete tracing selection, screen jumps and trace line vanishes.
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Bernie C Lovato

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Supprised they did not fix this issue in version 10, anyway heres a solution that works in for version 9 that I use.

When you open your image left mouse click on the lower left section of your workspace where the picture info is located for 10 seconds or your screen jumps the try the lasso tool.
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Michael Hamon

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Gave your tip a go and it did the trick, thanks.
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JIm Blow

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Please help. I am using Elements 9. I am finding on an increasing frequency as I use the lasso selection tool with either the mouse or tablet, after going a short distance, an error message at the top of the screen says the program is not responding. I have called tech support and there answer is to quit, go to start screen and press Alt, Shift and Ctrl at the same time. This actually works for the next time, but is of no value again with the next selection, and is obviously cumbersome. Please tell me what is wrong, and how I can permanently correct the problem. Many thanks, Jim.

This reply was created from a merged topic originally titled
Photoshop Elements 9: Lasso tool causes "not responding".
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Michael Hamon

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Please can adobe resolve the lasso glitch in elements 9 and 10 it is putting me off buying the product.

This reply was created from a merged topic originally titled
Elements 10 lasso glitch.
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JOHN DUNBEBIN

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I,ve tried all the ideas for fixing this problem ie the Lasso tool misbehaving itself, but none work for long.I have used earlier versions of Elements on the same computer, same mouse etc, no problems at all.

This reply was created from a merged topic originally titled
The great Lasso tool mystery..
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adrian wilson

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I'm new to Photoshop and like many I have this issue when using the lasso tool in Elements 10, the screen will jump and then the path traced by the lasso does not display from that point on. A "(RGB/8*) * Not Responding" message displays in the upper left corner of the display. I see that a lot of others are having this "known problem" occur from V.9 also. When and what is the solution please?

This reply was created from a merged topic originally titled
Photoshop Elements: issue with lasso tool.
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Swoop Onefall

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I've only seen one answer in this thread that worked for me, and it only worked for about 2 or 3 lines drawn with the lasso. Now it fails constantly. I'm disheartened to see that the only "official employee" here has no real answer, and that was 6 months ago.
This was a gift and it's going BACK.
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adrian wilson

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I 'm able to work round this issue only if during first use I hold the "shift" key whilst using the lasso tool, holding down both buttons on the image for about 10 seconds, but not start to work until the screen "shudders and turns white for a second". Sometime's it takes 2 or 3 go's but it lets me get on with my work. Its not a perfect solution but I hope it works for you.
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JOHN DUNBEBIN

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I agree wholeheartedly with" Swoop Onefall,s comments on the dreaded Lasso problem. Many solutions have been offered, none of them unfortunately work for long.I too am dismayed that only one "official employee" has proffered a "cure" for this ongoing problem,which of course, does,nt work for long!.
I wonder if Photoshop will at some future date, issue some form of official remedy,
a "patch" or some such device?. Maybe I should,nt hold my breath
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Swoop Onefall

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So, still no solution, I guess, but I've made a discovery. Perhaps everyone thinks it's the lasso tool, because I suppose that's really the only tool that you regularly hold the mouse-click down for long periods of time.
Get this: for me, it's every tool. If I hold the mouse click, even searching in menus, changing sizes of items, etc, I get 'not responding'. So, for me at least, it's not the lasso tool to blame.
I find it almost impossible to believe that the mighty Pshop empire would release a product with such a debilitating bug and have nothing to offer as a fix.
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nayhem

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Are you all on Windows 7? It seems that the OS occasionally polls open programs to see if they're operational or not. When using the Lasso, Photoshop seems to ignore Windows' checks, which causes Windows to freak out. (For me, it only happens when using the Lasso on PSE9.) Photoshop is still actually processing the mouse movements—Windows might throw in an extra title bar, shifting the canvas down!—selecting the proper area as usual.

If there is a way to get Windows to stop patrolling, or for Photoshop to maybe 'ping' every once in a while, this problem might go away.
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n a

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I'm having the same problem, too. Everything had been fine up until about a month ago; now, every time I do anything in PSE that requires holding the left mouse button for longer than 10 seconds (lasso, scrolling through fonts, etc.), I get the "jump" and the "not responding" error message. It is extremely frustrating!!! I tried the suggestion posted by Bernie Lovato (scroll up, it's the one with the screenshot) and so far that is working, but it seems like a silly requirement in order to use PSE without errors. Please fix this, Adobe.
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Mary Powell

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I have this issue along with the font selector button will not open to allow for me to see all fonts I have to use the down arrow key to select fonts. I get glitches and skips in using extended periods of any tool. I have re-installed and checked for updates to the software. I was going to go and get the elements 10, but I am not sure I want to use it reading the previous comments.
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Anthony Osborn

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When using the lasso tool I start drawing a lasso but only get about 3cm and the screen jumps, a Windows (7) title bar and border appear around the Elements window and the Windows title bar declares that Elements is not responding and the line I am drawing stops dead. This extra window behind (and containing) the Elements one remains until I release the mouse button when the title bar and border disappear and I can start again drawing my line but of course the line I just drew goes off. If I start a new line then the whole process repeats itself. I have only been using this version 10 for a couple of weeks and so far this is the only problem tool. I tried restarting the PC a couple of times but it makes no difference. There is no change to the usage of the processor, it remains at about 56% and memory use is below 50% so I don't think it is caused by lack of resources on my computer. Any ideas please?

This reply was created from a merged topic originally titled
Photoshop Elements: Flopping lasso.
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Bryan McGuinness

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Try This Computer, C:, programe files(x86),Adobe,Photoshop Elements 9,Right click Photoshop Elements Editor,Click Compatibility Tab,Tick run this programe in compatability mode for:,choose Windows 7 Click Apply, Click O.K
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Steven Maring

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Thank you.. I had just ran into the problem where my screen jumped with the not responding title bar when attempting a delicate selection. It was causing a lot of frustration for me on what was supposed to be a quick edit..
I Googled "Photoshop Elements Selection Tool Not Responding" It lead me to this thread and ultimately to your "Windows 7 Compatibility Mode" trick..
That seems to have fixed it for me.. Rebooted, tried a few different images edits restarting PSE each time and so far so good.. So happy I did not have to spend days being frustrated with my new purchase of PSE10.
Thanks Again..
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Mike Rosegger

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This also worked for me - Elements 10, running Windows 7. THANKS!
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Anthony Osborn

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SUCCESS! This worked perfectly for me with PSE10 in W7 and ends months of frustration, thank you so much Bryan! It took me a little while to fathom out the instructions though, may I suggest this wording to clarify the sequence, in case there are others like me who are not so familiar with PCs?
Using Windows Explorer, go to C: Program Files (x86), Adobe, and open the folder Photoshop Elements 9 (or 10), and find the file named 'PhotoshopElementsEditor.exe' and right click on it, select 'Properties' from the shortcut menu that pops up, then, in the 'Properties' dialogue box that opens, select the Compatibility tab, in the section marked 'Compatibility mode' make sure the box has a tick in it next to 'Run this program in compatibility mode for' and select 'Windows 7' from the drop down menu under it. Click 'Apply' and then 'OK'.
Job done.
Thanks again Bryan, what a relief!
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Kent Keller

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SUCCESS HERE TOO! I was having trouble with the dropdown button for fonts and size of "Text". Many Thanks!
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Bryan McGuinness

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no problem
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Richard Peatross

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wow! thanks!!