Photoshop Elements: PSE8 won't launch after computer infected with virus. Will I lose my files if I reinstall PSE? (XP)

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  • Updated 7 years ago
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I had a virus on my computer. Got a bloke in to fix it but afterwards I couldn`t launch pse8. When I click on organise, it simply freezes for a while. The computer bloke suggested holding down shift, ctrl and alt when launching and once it appeared to be starting up only for it to stop again. He also suggested deleting pse and then installing it again from the disc. Didn`t make any difference. I use windows XP. Anybody got any suggestions and have I lost all my photos by reinstalling pse?
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alan bassett

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Posted 7 years ago

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Ankur Agrawal, Employee

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Official Response
It is best to re-install PSE. You'll not lose any of your data until it is affected by the virus.

- Ankur