Elements 8: Editor unexpectedly quits on launch after working fine for years

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
PSE8 has worked fine on my computer for several years. Now every time I enter the edit mode I get a message that says PSE has unexpectedly quit. All other functions work fine. I have made no changes to the computer (HP, 64 bit using windows 7). Any ideas on how to fix this problem ?
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terry studley

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  • frustrated

Posted 4 years ago

  • 1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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When was the last time you launched the editor? You haven't run or updated any anti-virus or registry cleaners?

You could try running the installer to repair Elements.
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terry studley

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Will I lose my pictures if I reinstall program with the original disk ?
Do I have to deactivate serial number of program before reinstalling on same computer ?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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No to both questions. Just run the installer over the current installation to do a repair.
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terry studley

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Reinstalling program fixed the unexpected shutdown problem in the edit mode. Thanks for the help !