PSE15 Crashes when I try to print from all but 1 printer

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  • Updated 7 months ago
I am running on windows 10,  have 3 printers: Epson photo PM400, Epson Photo 1400, and HP all in one. The only one that is not wireless is the 1400. The only one that PSE15 can suddenly print to is the PM400 great if I don't want to print anything larger that 5x7.

The PC is up to date, the software is up to date, the Printers all are up to date and drivers have been  updated to try and fix this issue.

What is wrong? It has printed to these printer before without issue, though I do mostly print to the PM400.
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Melinda Fitzpatrick Greer

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Posted 7 months ago

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Steve Lehman

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Melinda,   

Tell me what lead up to this problem of not printing.  Was there a Windows 10 update?  Did you install another program?   Did you install another device driver other than a printer or another printer driver?   Which Photoshop version do you have exactly?  Does this have to do with printing from a Photoshop?   What do you do besides printing in Photoshop that could be crashing Photoshop?  The one printer could be your default printer.  Check that please?   I need lots more information before proceeding.   PSE15 doesn't crash from a mere print.   What do you mean by "crash"?   Does it just not print?   Not printing is not a program-crash.   

Steve Lehman, Windows MCSE   
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Steve Lehman

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Strike the part of what Photoshop you have exactly.   But I do want to know which printer is set as a default printer.   And I need to know what you did 24 hours before this happened.   
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Melinda Fitzpatrick Greer

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The epson 1400 has not been used for some time but I can print from other programs with it just not from Elements 15. The HP printer was working fine with the software in august I know but have not needed it since then. The small photo printers is what was default printer but when I noticed this issue I made the HP default and it still is happening. 
No other software has been installed , just the epson driver for the 1400 as the elements print window did not offer all the page sizes it was supposed to. the driver update fixed that but it still would not print to that printer.

 I select print and the PM 400 setting are what comes up but it will let me change to the other two printers and when I hit print a window pops up saying windows is looking for a solution and the software needs to close. and close it is my only option. 

There were 2 latest updates from windows
2017-10 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4041676)
om 10/10
2017-10 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4049179) on 10/17

Let me know if there is anything else i should be looking at.
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Steve Lehman

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Melinda, 

There is a reset for drivers and apps in Windows 10.  Go to settings, System, then click Apps & Features.   On the right is a list of apps.  Find your app, then highlight it.  If there is a blue text link under it, click that.  The next page has a reset button.  randomly, if Windows find there is a problem with an app it will provide this reset.  If it doesn't detect a problem, the blue text link will not appear.  Alternatively, you can go to the Windows Power Shell which is in your list of application under the Windows icon on the left.  Open that, and it opens a DOES window.  At the cursor, only type the word "scannow" all in lower case without the quotes.  Press enter and let it work.  This is another reset in Windows.  If that does not work, then remove updates for 1703, reinstall your print driver.   If you are ticklish about technical areas, open your PSE and at the right lower corner is a ? with a menu next to that, click that and click "reset all tools".  You might get the print to work this way.   It is true that Windows 10 updates will twist a print driver.   Another way to install another print driver is to open the settings menus to find your print under devices and click on update.   This might get you the latest driver.  It's especially effective if you delete the driver first.   This is a last resort.   Eventually on a few reboots to get the next update, can and has gotten a print driver to reset for me.   

Steve Lehman, MCSE