PSE14 - macOS upgrade makes CR2 files unusable in Batch process

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  • Updated 5 months ago
I'm using Photoshop Elements 14 on a MacBook Pro running High Sierra.

I upgraded to macOS 10.13.2 three days ago, and now I can't use Process Multiple Files to convert Canon Raw pictures (.CR2) - they appear greyed out in the selection screen.

These are all files I've already converted to PNG files, but the PNG->JPG conversion loses some EXIF data - specifically the creation date - so I need to create new JPGs from the original data.

The latest successful run was less than a week ago, so the finger is strongly pointing at PSE14/macOS10.13.2 incompatibility.

The single file Open Camera Raw command opens them OK, but I've got to reprocess about 10,000 pictures, so that's not an option.

(On reflection, the reason I need to reconvert is that the Background/ScreenSaver no longer supports PNG files. Since Adobe is the provider of the PNG standard, maybe you'd want to take it up with Apple.)
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John Harris

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Posted 5 months ago

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Michel BRETECHER, Champion

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I can't say anything about Macs, but did you try the organizer to 'export' your CR2 files to jpegs? That's an alternative to the 'process multiple files' command.
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John Harris

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Thanks for the suggestion; I've not used the Organiser before, but I'll have a look now.
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Michel DELFELD

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Hello John,
Are you sure about the macOS version? Here I only have the 10.13.1 !
I am not using the Photoshop Elements application. But, do you have an other way to develop CR2 in Batch? Like DxO??? or ON1 or any other. If yes, try it, if you have the same behaviour you complain Apple and not Adobe. 

These ar only expectations..
Hope you will find the solution
Michel
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John Harris

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Definitely 10.13.2 - I installed it on the 7th (Thursday) and my troubles started. I'm looking for alternatives...
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JEA

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When selecting the files to process, one selects the folder not the files inside.
The files are always greyed out since your not selecting the files, but the folder.

Please post a screenshot of what your seeing.

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Michel DELFELD

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Then John, if your problem started after the mac OS upgrade it could be a compatibility problem between PE and mac OS???
On the other aspect, JEA is right saying about folder or file selection. But this has more to look with PE users
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John Harris

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It looks as though I've got it wrong. I'm not totally red-faced, though, because there are problems here, though not the simple ones I'd assumed.

I was trying to convert files that live on a WiFi-connected NAS drive. Selecting the folder causes a pop-up box saying it was empty, which set off (possibly false) memories of an earlier PSE. Having copied part of the structure onto the internal drive, I can do the conversions.

So there's an issue tied up with the interactions in the disputed territory between macOS, WiFi, Netware and PSE, though this isn't the place to explore it.

 Thank you all for your advice.