Elements 13: Scaling Inconsistencies for HiDPI displays (Windows Surface)

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I have been running Photoshop Elements 13 on my Surface Pro 3 (2160x1440 resolution) and have found some software bugs with regard to "Auto scaling" the User Interface (UI).

If I open the "PSE13 Organizer" on my Surface, it immediately jumps up the scale of the UI, and system fonts so they are more readable on my screen.



If I open "PSE13 Editor" on my Surface, it never scales the UI, and I am left with extremely tiny UI and fonts. In fact, they are so tiny, they are almost unusable.



There is an obvious discrepancy in when the software decides to scale or not. On this note, if I turn my surface into a portrait orientation, the PSE13 Organizer will fail to scale, and I have the tiny UI and fonts again.
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josh george

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Posted 4 years ago

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Keith Beever

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I have same Auto scaling problem.
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Javier San José

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Same problem here with Photoshop Elements 13 on Surface Pro 3.
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Bob

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So there is no way to make the menus icons and text larger within the program? I to am running PSE13 on a SP3.
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Javier San José

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No way. There has been a recent update but only for things like RAW formats or so.

Come on Adobe! Fix the HIDPI problem on Photoshop Elements 13!!!
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Michael Glaab

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Same Problem here.. almost bought it but this is not usable...
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Bobbie Gusnard

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I have tried to change the keyword tags to use Large Icons and they do not change size.
Got a new laptop Lenovo Y510P with a 17" screen and the icons and words across the top are so small I can hardly read them.

I thought I was nuts till I found this thread. Please fix it. Version 10 on my old HP 15" laptop have bigger icons.
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Bob

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Come on Adobe this is an issue that you created and only you can resolve prove your concern for customer satisfaction and please correct this.

Bob
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Elements 13.1, which was released yesterday, provides manual control for settings 200% scaling for HiDPI:



Choose Help>Updates... to install the update.
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Bob

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I just updated to 13.1 on the Surface Pro 3 and DO NOT see this selection available as you have described above. can you please tell me why?

Bob
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josh george

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It is in the preferences.



I feel like I am asking too much. At 100%, the UI is way too small. At 200%, the UI is way too large (see screenshot below), and you barely have any room to edit photos on the screen. For the surface pro 3, a setting of 150% would be the sweet spot. When I downloaded a trial of Photoshop CC a few months ago, it just seemed to scale to a size that looked and functioned perfectly on my surface pro 3. Photoshop Elements 13 does not seem to get the same priority. I am glad they made an attempt to make a setting that is not "automatic", but Surface pro 3 users are going to want a 150% setting.

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Bob

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Thanks I missed it in the previous post it shows it being under the "General" and You showed it properly under "display cursors" It was so small as I selected each section I just plain could not see it. I agree as well 150% would be better. Why did they not make the percentage user selectable?

Bob
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Chris Cox

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Because making the Windows UI scaling work at 200% was a huge challenge to start with. We are continuing to work with Microsoft on the OS issues required to make more general UI scaling work correctly.
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Felix ...

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Hm, I got Photoshop Elements 13 recently and updated to 13.1. But as said before in this thread, it's unusable on my Surface Pro 3. I still use Windows 8.1, or are there any major improvements with Windows 10? For me, a scaling of 150% would be perfect. At the moment, it's not a good solution. I use Lightroom 6 too and the UI is scaling perfectly - Why does not Elements do that so well?
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Chris Cox

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There are still problems with scaling by factors other than 200% on Windows.
We are continuing to work with Microsoft to address those issues in Windows to allow more flexible UI scaling.
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Julie Hanan

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I thought by buying elements 14, these problems would surely be a thing of the past. But no, it's still an issue. You either have the choice of trying to work with microscopically hard to read icons or, if you use this 200% fix, you have no room to even work on your photos! Ridiculous for a supposed photo editing software package. I've been using Photoshop for years and this is the most frustrating thing I've ever run across. Everyone's telling you provide 150%. What are you thinking by not getting on it already??