Elements 13: W7/64 ultimate stops after 2-4 sec after start. W7 give a Error "Photoshop Elements 13 Editor funktioniert nicht mehr ..."

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
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Anton Reiser

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Posted 4 years ago

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Anton Reiser

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Problem hat sich von alleine gelöst.
Im Verzeichnis:
C:\Users\RA\AppData\Local\CrashDumps
sind einige Dateien wie
PhotoshopElementsEditor.exe.3096.dmp
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Sandeep Singh, Official Rep

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Hi Anton,

Could you please get the event viewer logs also;
Please follow this article
http://www.cyberlink.com/support/faq-...

Regards,
Sandeep
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Anton Reiser

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Hi Sandeep Singh,
here is the error ( I cann't send a txt-File)

Name der fehlerhaften Anwendung: PhotoshopElementsEditor.exe, Version: 13.0.0.0, Zeitstempel: 0x54024871
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7601.18247, Zeitstempel: 0x521eaf24
Ausnahmecode: 0xc00000fd
Fehleroffset: 0x0000000000053443
ID des fehlerhaften Prozesses: 0x189c
Startzeit der fehlerhaften Anwendung: 0x01d00671422b3995
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Photoshop Elements 13\PhotoshopElementsEditor.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Looks like a driver problem:

http://answers.microsoft.com/en-us/wi...
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Anton Reiser

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Hello, as I wrote, the Problem is solved by a miracle.
I'm always trying to start the Editor.
And now the Editor starts again, without any error.
No Driver update, no Microsoft update was made.

And the Adobe Application Manager has downloaded the new RAW update.
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Sandeep Singh, Official Rep

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Glad to know it worked. Thanks for the update.