Elements 12 All Editing Tools Stopped working on iMac OS X 10.11.2 (El Capitan)

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  • Updated 3 years ago
  • (Edited)
Photoshop Elements 12.1
All Editing Tools Stopped working: When I Click on any of the editing tools, Only the grab tool is available. I thought this was an issue with only the Rotate and Straighten Tool but it turns out I have the same issue with all of the tools

Has anyone experienced this?

Also, is there any way to get true support from Adobe, this is really frustrating, it seems no matter what I do it always redirects to the forums, never an option to actually contact anyone.

I uninstalled and reinstalled Photoshop Elements but the issue still exist.

System:
iMac 27-inch, Late 2013
Software OS X 10.9.2 (13C1021) Mavericks
Processor 3.2 GHz Intel Core i5
Memory 16 GB 1600 MHz DDR3
Macintosh HD 1.12 TB Fusion Drive
Graphics NVIDIA GeForce GT 755M 1024 MB (2560 x 1440)

Photoshop Elements 12.1
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Fredrick Gethers

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Posted 3 years ago

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Chris Cox

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You mean the hand tool?
That happens if the spacebar on your keyboard is stuck, or if some utilities or drivers alter the keyboard events so Elements doesn't see the key up events.
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Fredrick Gethers

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Hi Chris,
Yes, the hand tool is always there when I move the pointer to the image area, this was not the case before, In the past, once I clicked on Rotate and Straighten, I would get a pointer which allowed me to draw a line on the photo as instructed in guided mode. I can no longer do this and I noticed that I am having the same issue with other tools.

I don’t know what you mean by the spacebar being stuck as I am using this keyboard all the time without issue.

Is there any way that I can test your question “if some utilities or drivers alter the keyboard events so Elements doesn't see the key up events” ?
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Chris Cox

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Turn off all the utility programs you have installed, and close all other applications.
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Fredrick Gethers

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Hi Chris, can you give me a hint, what utility programs? Is there a way for me to see what utility programs could be running? I am new to Mac, I am a Windows person.
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Chris Cox

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I don't know what utility programs you have on your system: antivirus, firewall, "system cleaners" (always doing more harm than good), etc.
It could even be another application (for a while Chrome messed up keyboard events in Photoshop, but they fixed it).
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Fredrick Gethers

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Hi Chris,
This really is terrible as I don't have any of the items you mention (antivirus, firewall, "system cleaners") and this was working fine like a month ago or so.

I was looking at all applications to see if anything is new on my system, the applications that were recently updated are:

Parallels Desktop 10.1.1 (28614)
MacID 1.3.1.3.0

Do you think one of these could be the culprit? If Yes, how would you go about troubleshooting this issue??
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Fredrick Gethers

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Hi Chris,
Ok, I found the program that is causing the issue, the culprit in this case appears to be MacID 1.3.1.3.0.

I un-installed MacID 1.3.1.3.0 and All Elements 12 Editing Tools started working again.

I then re-installed and they stopped again.

I am going to try to contact the creators of MacID to see if they can correct this issue, thanks so much for pointing me in the right directions to find the issue.
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Chris Cox

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That's interesting. Please let the makers of MacID know about this problem (which I'm not really sure how they cause).