Elements 10: Albums won't boot up - freezes

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  • Updated 4 years ago
  • (Edited)
PSE10>white screen runs>click organizer>blue screen freezes at initializing model. Came on one time after four minutes and another at over 10 minutes. Usual boot time less than two minutes before the albums show up. Premier has same problem.
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james wallace

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did Elements ever launch on this system? What OS/version are you running on? Blue screen usually means a low level driver problem. Is your video card driver up to date?

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver: http://blogs.adobe.com/crawlspace/201...