I like many others (I've been on the internet) cannot load Photoshop Elements 10. I have also read about problems with 11 and 12. PROBLEM! When loading PSE10 I get the message 'rolling back installation" and 'failed to install: Shared Technologies'. I first ran into this the other day. I contacted support and went to a chat with Shevendra Singh who got lost trying to resolve the issue. She then dumped me by telling me I could get the fix on the forum site. At that point she quit all communications and didn't even communicate a 'bye' or some other exit. I did go to the forum site and saw quite a number of people with similar or same problem. I did not see many successes. I tried to find what is meant by 'Shared Technologies'. Couldn't even find an answer for that. I am frustrated and pissed and would like to the software loaded on my Sony laptop.