PSE corrupts pictures

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  • Updated 8 months ago
I've loaded pictures in PSE 16 Organizer and first some of the pictures were corrupted
and later all: 


I use a test set of pictures so it's not a problem but I don't dare to use PSE in real now !

What did I wrong?
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Monicca17

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Posted 8 months ago

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Michel BRETECHER, Champion

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The screenshot shows that Elements can't read your pictures. To 'corrupt' pictures, Elements would have to - 1 - read files, 2 - save files.
So, the first thing to check is that your files are correct. That does not mean precisely 'corrupted' or 'sound', that means that they can be read with softwares able to read jpeg format and standard metadata/exif.
It's frequent that  jpeg files can't be read with Elements or other softwares because they have non standard or really 'corrupt' exif data (mostly with phones photos).
If you are using test jpegs to be found as samples on Internet, that should not happen.
Many simple jpeg browsers ignore those metadata and are able to open those files and save them in a way that Elements or other serious editors can read. Chances are that you'll be able to recover all your files without the 'corrupt' metadata.
To be sure, I can't find any other solution that posting one of the unreadable jpeg files on a site like Dropbox to see if others can confirm the problem.
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Anma17

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Hi Michael,

thanks for the answer.

To check the first Point I provide the two files:

The one that is OK. I restaured it:

http://www.geerdes.net/OK/IMG_0867.jpg


The one that was made 'unreadable' by PSE:

http://www.geerdes.net/Not_OK/IMG_0867.jpg


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Michel BRETECHER, Champion

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Thanks for the links. The corrupted files won't open in any software (metadata...)
Your original file can be processed in PSE 2018 without any corruption on my side. Your screenshot suggests that the problem may appear randomly, which does not make troubleshooting easy.
Could describe your workflow more in detail, how do you upload files,  from the organizer downloader (camera or card reader) or otherwise with 'from files and folders', where you store the files (internal drive, NAS, Cloud sync like Dropbox...)
The problem is not what I suspected at first, an incorrect generation of thumbnails, since the files are really corrupted even before being opened or saved.