Elements: 2018 and Mojave Issues

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  • Question
  • Updated 2 weeks ago
  • (Edited)
I am a long time user of PSE and Mac.
I frequently run PSE 2018 and Photos leaving them open 24/7 so I can easily resume projects.  
Then I installed Mojave on my newest iMac. 
Now get spinning beach ball with ANY movement of cursor in a PSE window. I can use other apps but if I return to PSE, it's a spinning beach ball. All attempts to close app are futile and lead to freezing up machine.  Only pulling power cord to the iMac will allow me to shut down the machine.
Have had system check by Apple Support and no hardware issues.

After getting multiple messages about different Adobe apps being 32-Bit not 64-Bit I explored that as a possible cause.  
My Mac "About this Mac" > Software update>Applications > lists the following as not being 64-
Bit Intel:


{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}:   Version: 3.5.8.0

  Obtained from: Unknown

  Last Modified: 11/1/14, 2:42 PM

  Kind: Intel

  64-Bit (Intel): No

  Location: /Library/Application Support/Adobe/Uninstall/{A85C9905-3D8E-41FF-A031-15DB7EFFA6E5}.app

  Get Info String: 3.5.8.0, Copyright © 2005-2010 Adobe Systems Incorporated. All rights reserved.

{B653F5D1-D471-4EAF-86D9-8F4A2CF7C1D7}:

  Version: 3.5.8.0

  Obtained from: Unknown

  Last Modified: 11/1/14, 2:42 PM

  Kind: Intel

  64-Bit (Intel): No

  Location: /Library/Application Support/Adobe/Uninstall/{B653F5D1-D471-4EAF-86D9-8F4A2CF7C1D7}.app

  Get Info String: 3.5.8.0, Copyright © 2005-2010 Adobe Systems Incorporated. All rights reserved.



{C6EE21C5-B5A7-4062-8BDD-F59EFD731828}:

  Version: 9.0.0.65

  Obtained from: Identified Developer

  Last Modified: 10/4/16, 4:12 PM

  Kind: Intel

  64-Bit (Intel): No

  Signed by: Developer ID Application: Adobe Systems, Inc., Developer ID Certification Authority, Apple Root CA

  Location: /Library/Application Support/Adobe/Uninstall/{C6EE21C5-B5A7-4062-8BDD-F59EFD731828}/{C6EE21C5-B5A7-4062-8BDD-F59EFD731828}.app

  Get Info String: 9.0.0.65, "© 2005-2015 Adobe Systems Incorporated. All rights reserved."




{C630723C-FEF3-4E76-83AD-05059121301A}:

  Version: 9.0.0.65

  Obtained from: Identified Developer

  Last Modified: 10/10/17, 2:17 PM

  Kind: Intel

  64-Bit (Intel): No

  Signed by: Developer ID Application: Adobe Systems, Inc., Developer ID Certification Authority, Apple Root CA

  Location: /Library/Application Support/Adobe/Uninstall/{C630723C-FEF3-4E76-83AD-05059121301A}/{C630723C-FEF3-4E76-83AD-05059121301A}.app

  Get Info String: 9.0.0.65, "© 2005-2015 Adobe Systems Incorporated. All rights reserved."




{F0915E53-C75D-4FF2-ADCB-4D4DB79927F6}:

  Version: 3.5.8.0

  Obtained from: Unknown

  Last Modified: 11/1/14, 2:42 PM

  Kind: Intel

  64-Bit (Intel): No

  Location: /Library/Application Support/Adobe/Uninstall/{F0915E53-C75D-4FF2-ADCB-4D4DB79927F6}.app

  Get Info String: 3.5.8.0, Copyright © 2005-2010 Adobe Systems Incorporated. All rights reserved.




{FA19351D-E98C-48C1-B5E1-0C8C42B5E11C}:

  Version: 4.2.4.0

  Obtained from: Unknown

  Last Modified: 11/1/14, 2:42 PM

  Kind: Intel

  64-Bit (Intel): No

  Location: /Library/Application Support/Adobe/Uninstall/{FA19351D-E98C-48C1-B5E1-0C8C42B5E11C}.app

  Get Info String: 4.2.4.0, Copyright © 2005-2011 Adobe Systems Incorporated. All rights reserved.





Do I need to/can I delete these items to see if they are the cause of the problem?

If these items are necessary for the operation of PSE 2018, will these 32-Bit applications be replaced by a  64-Bit (Mojave) version?

Until this  PSE 2018 is of no use to me.



Thank you.
Photo of Sally Hardison

Sally Hardison

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Posted 1 month ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Please try adding Photoshop Elements under the Accessibility in System Preferences.

  1. Open System Preferences.
  2. Select Security & Privacy.
  3. Click the lock to make changes, then enter your system username and password for your computer.
  4. Select Privacy from the top set of tabs, then select Accessibility from the left-hand column of options.
  5. Click the + (plus) button under the list 'Allow the apps below to control your computer'.
  6. Navigate to the Applications folder and select the Photoshop application and click Open.
  7. Click the lock to prevent further changes. Relaunch Photoshop.  
Photo of Wendie van Luijk

Wendie van Luijk

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really helpful thanks!
Photo of Bruce Burger

Bruce Burger

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Temporary fix...
Photo of Bruce Burger

Bruce Burger

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Tried above fix... worked for minutes....
Uninstalled Elements
Ran Adobe Cleaner App
Re Installed Elements
Worked for minutes....
Help...