PSE 15 Compatibility to Windows10

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  • Updated 12 months ago
I had a computer custom built in January 2017. Everything worked fine, then eventually, my  PSE 15 stopped erasing photos from my memory card, even though I had the box checked. Then, I was unable to use the Organizer. Each time I opened it, while it was loading, it would close. Then, one evening, while editing about 40 photos, PSE Editor closed, 2 days later, it did it again. I uninstalled and reinstalled, and that made it worse! Now, I am unable to get it opened at all. It closes while loading every single time. This was not (supposedly) an upgrade to Windows 10, this is a brand new $1550.00 computer. I was told there were only problems when people upgraded from an older version of Windows to 10. Please help, I am a photographer and this is a whole lot of frustration and down time!
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Renae

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  • frustrated, disappointed, hopeless about all the $$ I spent on a new computer.

Posted 12 months ago

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Steve Lehman

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MCSE responding:

Hi there Renae,   

This is a frustrating problem, huh.  Did you try to resetting anything?  
If not, we can try one of three (or 4) resets.  Whenever there is new software with a new Windows, they may not see each other's programming well.  You may need to reset the application or Windows, or the application IN Windows.   So lets give you all 3 resets and see which one (in this order) you may need.  A 4th reset is below if it's needed.   

1.  Photoshop reset:   
In Photoshop Elements you have a reset on the bottom-right, next to the question mark.  No question mark?  Select a tool and it will appear.   Next to that is a set of lines that looks like a note; Hover and right-click over that and its menu has a "reset".  This resets your tools, your software and any parts of it - including the catalog where you have photos.   If that fixes the problem, stay with that fix.    If not, go onto the other resets below.    

2.  Applications can be reset in Windows (if the other doesn't work):   
We can reset a program in Windows.  Go to Settings, and if you don't have settings in the task tray, Right-Click your Windows icon to get your list of programs, and it will be listed under S for settings. Select Settings, Select System, Select Apps and Features, find and select your application (Photoshop), and it may have a blue hypertext link below the application name with, "Advanced Options" in blue.  Click on that, and on the next page on the left will be a button labeled "Reset".  Click that.  That will also reset your program.   It doesn't have a Advanced Option under the application name?    Then we would need to use a DOS window with DOS commands in the SFC Windows Shell, instead.  I would rather be at your screen to see the commands to reset the root directory.   So, try the Advanced Option link first, or the other ways to reset, below.  

3.  Windows reset: (resets Windows 10)
IF Windows is keeping you from selecting your photos, we can use a Windows reset:   
(only if you need to).  For this you need to go back to the Settings page again, and this time, click on Update & Security, on the left side click on Recovery.    At the top of that page is "Reset PC" and it has a reset button.  
Here you need to read each dialog it presents to you, and then you will decide if you need to do this.  It will not corrupt your Windows 10 program.  But it will reset your PC to its last known good or when you first began Windows 10, so you may need to reset most things you had set before.
It takes you back to "new" again where you can set your software and your Windows, but it doesn't do anything to your programs or files or your photos.  It may show a dialog about a recovery disc which you don't need for this, because this reset only takes a few seconds, and there are 17 steps to making a recovery disc so don't (at least for now).   Recovery is like System Restore.  There may even be an option to select System Restore.  Either one does the same, but Recovery doesn't have a restore point, and for a technician, that's really the better option for what's going on with your programs.   BTW, in Windows 10, the System Restore has the same familiar wizard but in Windows 10 you cannot select a restore point from a long calendar.  It merely gives 3 different dates to a quick Recovery in an emergency.   On a normal day, System Restore will allow you to select a restore point, and you can do this later by finding it in your Settings>Control Panel.  For what you want to fix today, the Recovery button will do what you want.  The recovery button will simply reset Windows for today.   It does not select a restore point or delete any programs you reinstalled.   But doing the Recovery or System Restore, you need to read all the dialog boxes that pop up to decide if this is for you.  If it will fix your system or if it hasn't been fixed by now, this may be the best fix.  

4th extra option:  Browser reset - a program can have a problem with the browser, even if an error message doesn't pop up.   Open Internet Explorer (the most popular), click on the gear on the top-right, then click in its menu items to "Internet Options", then select the Advanced tab, and near the bottom is "Restore advanced Settings" and that may be all you need.  There is another reset below that, but that resets the browser to its default settings.  The Advanced reset does this better.  Click only one of them.  

There ya go.  Sorry my answers are long.  I'm Adobe's only Windows engineer online.   When Windows is new and the application is new, it usually needs a reset or two.  Don't over do it.  Only reset one at a time until the application runs normal.   Hang in there.   Happy computing!   

Steve Lehman, MCSE responding